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I just purchased a belkin router but my toshiba satellite

Customer Question
L455 won't connect to it...
I just purchased a belkin router but my toshiba satellite L455 won't connect to it. All other non toshiba devices connect fine. What can I do?
JA: How many access points are you utilizing?
Customer: 1
JA: What happened right before this popped up?
Customer: Sorry wasnt paying attention. Lil brain dead because I've been trying to fix this problem for hours
JA: What troubleshooting have you tried?
Customer: I have unplugged everything. I have tried disabling the microsoft wireless thing in my device manager. I doubled checked the computer automatically receives an IP address. Ive changed the power settings to maximum performance, manually connecting it & gone through internet trouble shooting several times.
JA: Anything else you want the network expert to know before I connect you?
Customer: No think thats it
Submitted: 1 year ago.Category: Networking
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Answered in 1 minute by:
9/8/2016
Network Technician: Jason Jones, Network Technician replied 1 year ago
Jason Jones
Jason Jones, Network Technician
Category: Networking
Satisfied Customers: 17,381
Experience: Years of experience and education.
Verified

Hello,
I am the person that will be helping you today.

How about this; can you plug the problem wireless computer into the router or modem with a cable and allow me to run a secure remote assistance session on the computer so I can setup the wireless connection?

Please, send your reply below in the box. After you type your message, click the Send button.

Thank you,
Jason

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Customer reply replied 1 year ago
Gonna try a few more things first and if that doesn't work. I'll be back. Thanks.
Network Technician: Jason Jones, Network Technician replied 1 year ago

Okay. I will be here waiting.

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Customer reply replied 1 year ago
Apparently my computer Toshiba Satellite L455 isn't compatible with a belkin router. I've researched it on the internet & I'm not the only one with this problem. I've decided to either return the router or call Toshiba to see what can be done.
Honestly don't feel comfortable having someone tap into my computer remotely. Thanks.
Network Technician: Jason Jones, Network Technician replied 1 year ago

Hello,

I have been working with wireless routers and devices for almost 20 years and I will tell you that there is no such thing as incompatibility between wireless routers and laptops. The problem is with the configuration n the router.

I have also remoted into computers scores of thousands of times, with no problems; however, I do understand your anxiety.

- Jason

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Customer reply replied 1 year ago
Thank you for understanding & for the info. I'll consider the remote thing & get back to you.
Network Technician: Jason Jones, Network Technician replied 1 year ago

You are very welcome for the understanding; understanding is always free :)

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Claws224
Claws224
Claws224, IEEE Network Engineer
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