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Mike the Mac Medic
Mike the Mac Medic, Consultant
Category: Networking
Satisfied Customers: 8994
Experience:  Network consultant for over 20 years.
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My password does not work and unable to resend request

Customer Question

my password ***** not work and unable to resend request through computer. Trying to do a new password ***** also to get my computer to accept me wanting to get Netflix set up
JA: Just to clarify, what's the make and model of your machine, and what operating system are you running?
Customer: Toshiba laptop ... not sure of model / I use AOL .... has Windows 10 (you can tell an ld woman who is not part of the new age - ha)
JA: I am Pearl, the Network Technician's Assistant. What happened right before this popped up?
Customer: what popped up?
JA: What troubleshooting have you tried?
Customer: only sending myself an email as requested by Netflix ...tried to clear cookies
JA: Anything else you want the network expert to know before I connect you?
Customer: all I want is to get a new password ***** there so I can connect
Submitted: 10 months ago.
Category: Networking