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Claws224, IEEE Network Engineer
Category: Networking
Satisfied Customers: 1256
Experience:  IEEE, Microsoft
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Since I installed Windows 10 I cannot connect to the

Customer Question

Since I installed Windows 10 I cannot connect to the internet. I have a wired connection but it keep getting the message "does not have a valid IP address. I have tried all of the posts with no luck. So I tried to install a Cisco Valet Connector and go wireless. Now I get Invalid Key Manual
JA: How much experience do you have with this particular Cisco product?
Customer: It works on 3 other computers for me
JA: What troubleshooting have you tried?
Customer: Flushing the DNS, ipconfig release, renew, reinstalling drivers
JA: The network expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: No but thanks
Submitted: 1 year ago.
Category: Networking
Expert:  Kris R replied 1 year ago.


Expert:  Kris R replied 1 year ago.

What router do you have?

Customer: replied 1 year ago.
Expert:  Kris R replied 1 year ago.

Can you do a ipconfig please in command prompt?

Customer: replied 1 year ago.
Wireless G Access Point
Customer: replied 1 year ago.
I am on a different PC as I can not connect to the internet with the PC that has the problem
Expert:  Kris R replied 1 year ago.

Can you run IPCONFIG in the command prompt on the problem PC?

Customer: replied 1 year ago.
Are you still there?
Customer: replied 1 year ago.
Customer: replied 1 year ago.
Customer: replied 1 year ago.
It says media disconnected
Customer: replied 1 year ago.
Expert:  Kris R replied 1 year ago.


A 169 address indicates a problem with DHCP on the router. Do you have a working device I could connect to and login to your router for a look?



Customer: replied 1 year ago.
there are multiple PC's on this network
Expert:  Kris R replied 1 year ago.

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