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I have an older Dell XPS M1330 and I no longer see the wifi

Customer Question
connection. Have windows 7....
I have an older Dell XPS M1330 and I no longer see the wifi connection. Have windows 7.
Submitted: 1 year ago.Category: Networking
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Answered in 1 minute by:
8/30/2016
Network Technician: Isaac Franklin, System Administrator replied 1 year ago
Isaac Franklin
Isaac Franklin, System Administrator
Category: Networking
Satisfied Customers: 1,196
Experience: Technical Support Coach at Liberty Tax Service
Verified

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

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Customer reply replied 1 year ago
ok
Network Technician: Isaac Franklin, System Administrator replied 1 year ago

If it worked before: lets start here and check your settings:

The XPS™ M1330 system ships with a new wireless setup for the wireless switch. Instead of one switch there are now two:

  • Wireless switch — This switch enables or disables the wireless radio the same way the old <Fn><F2> keystroke did on older systems. If this switch is in the off position, the system does not pick up any wireless networks.
  • Wi-Fi Catcher™ network locator switch — When this switch is activated, the system scans for any wireless networks in range. The type of networks scanned for can be set in the BIOS in the Wireless Switch field under the Wireless section.

To scan for a Wi-Fi® wireless LAN, slide and hold the Wi-Fi Catcher switch in the momentary position for a few seconds. The Wi-Fi Catcher network locator works whether the computer is turned on or off, in Hibernate mode, or in Standby mode, as long as the switch is configured through QuickSet or the BIOS to control Wi-Fi network connections.

Because the Wi-Fi Catcher network locator is disabled and not configured for use when the computer is shipped, it must be enabled and configured through the QuickSet utilities to control Wi-Fi network connections

Please use this link to follow for 'picture/graphics' to guide you easier.

http://en.community.dell.com/support-forums/network-internet-wireless/f/3324/t/19347031

Let me know if you get stuck or we need more troubleshooting.

If you are satisfied with the help I have provided, please remember to click and submit a 5 star rating on this page. Your feedback is important as it is the only way I am credited for assisting you. Thank you.
~Franklin

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Customer reply replied 1 year ago
That did not work
Network Technician: Isaac Franklin, System Administrator replied 1 year ago

Okay, do you have an ethernet cord? Will it pick up signal when connected straight to it?

We can check your drivers after.

Also, how long has this been happening (when did it start)

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Customer reply replied 1 year ago
It started after I ran a Cleaner program. I rarely use the computer other than to use check software
Network Technician: Isaac Franklin, System Administrator replied 1 year ago

Ah, i see. How long ago?

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Customer reply replied 1 year ago
last week
Customer reply replied 1 year ago
i have ethernet cord
Network Technician: Isaac Franklin, System Administrator replied 1 year ago

Okay. We are going to try this, and hope the cleaner didnt change your registry keys. (they are known for that)

Tell me if you have restore points BEFORE this happened. If so, proceed with this:

Click start, all programs, accessories, system tools, system restore..

Click, restore my computer to an earlier point, then click next..

We want to choose a restore point that was at least one day before the issues started..

Carry out the restore. the computer will restart, then let me know if that fixed the issue or not..

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Customer reply replied 1 year ago
system restore will not work
Network Technician: Isaac Franklin, System Administrator replied 1 year ago

It wiped your restore points?

can you tell me exactly what happened?

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Customer reply replied 1 year ago
i guess so, the ethernet wire is connected to. Doesn't show.
Network Technician: Isaac Franklin, System Administrator replied 1 year ago

When you connect the ethernet cord, you are not able to surf the web?

Please press the windows key on your keyboard , hold it down, and press R

Onscreen should be a box that says Open / Run . In that box type in,

devmgmt.msc and then hit enter.

Now, inside the device manager windows that shows up, were looking for any device that says unknown or unrecognized device, and it may have a yellow warning mark next to it. If you see any of those devices, let me know what they are labeled as and what category they fall under.

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Customer reply replied 1 year ago
two printers and a touch chip fingerprint processor
Network Technician: Isaac Franklin, System Administrator replied 1 year ago

Go to the network section. Expand it, and tell me all entries you see there?

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Customer reply replied 1 year ago
two bluetooth devices, broadcom fast ethernet and dell wireless 1490 wlan card, both say they are functioning properly
Network Technician: Isaac Franklin, System Administrator replied 1 year ago

Perfect. If you right click on the ethernet , then the card,

does it give you options to enable or disable?

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Customer reply replied 1 year ago
disable, uninstall, scan for changes and properties
Network Technician: Isaac Franklin, System Administrator replied 1 year ago

Okay, disable wireless.

Make sure ethernet is enabled.

Take ethernet cord out. It should be running straight from your router to your computer. Put ethernet cord

back in your computer and restart your computer for me?

Tell me if you can access internet or 'see' it now?

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Customer reply replied 1 year ago
does not recognize ethernet, also cannot trouble shoot
Customer reply replied 1 year ago
i cannot waste any more time on this need to get back to other projects
Network Technician: Isaac Franklin, System Administrator replied 1 year ago

Okay. If you change your mind, we will be here when you have more time.

Best of luck,

Franklin

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Network Technician: Jason Jones, Network Technician replied 1 year ago
Jason Jones
Jason Jones, Network Technician
Category: Networking
Satisfied Customers: 16,871
Experience: Years of experience and education.
Verified

Hello,
I am the person that will be helping you today.

Please, plug the computer into your router or modem with a network cable and do the following:

- Hold down the two following keys at the same time: Windows key and the letter R
- In the box that comes up, type: cmd
- Click the Ok button.
- In the black window, type the following and press Enter: ipconfig
- Press Enter
Question #1: What is shown for the IP Address, Subnet Mask & Default Gateway?
- In the black window, type the following and press Enter: ping 4.2.2.3
Question #2: What does it say, replies or request timed outs?
- In the black box, type the following and press Enter: ping red.com
Question #3: What does it say, replies or request timed outs?
Please, send your reply below in the box. After you type your message, click the Send button.

Thank you,
Jason

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Customer reply replied 1 year ago
Q1- unable to contact IP driver. General failure
Q2 cannot find host red.com
Network Technician: Jason Jones, Network Technician replied 1 year ago

Thank you for the update. It appears your network configuration is faulting.

It sounds as though the network adapter is faulting. One way to fix this is to simply 'uninstall' the network adapter from the device manager and allow the computer to reinstall it.

Please, follow the instructions below:
- Hold down the two following keys at the same time: Windows key and the letter R
- In the box that comes up, type: devmgmt.msc
- Click the Ok button.
- Click the plus sign next to Network Adapters
- Right click the Local Area Connection Adapter's Icon
- Choose Uninstall. Uninstall Device.

(repeat the two instructions above for every device under the "Network Adapters" heading.)
- Right click another item in the list and choose "Scan for Hardware Changes"
- Choose to automatically install the device (click next > next > Finish)

- Restart the computer once.

Once that is complete, you should be all set.

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Customer reply replied 1 year ago
doing it now
Network Technician: Jason Jones, Network Technician replied 1 year ago

Thank you very much.

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Customer reply replied 1 year ago
that did not work.
Network Technician: Jason Jones, Network Technician replied 1 year ago

After you restart, you will have to wait a few minutes.

- Hold down the two following keys at the same time: Windows key and the letter R
- In the box that comes up, type: cmd
- Click the Ok button.
- In the black window, type the following and press Enter: ipconfig
- Press Enter
Question #1: What is shown for the IP Address, Subnet Mask & Default Gateway?
- In the black window, type the following and press Enter: ping 4.2.2.3
Question #2: What does it say, replies or request timed outs?
- In the black box, type the following and press Enter: ping red.com
Question #3: What does it say, replies or request timed outs?

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Ask Jason Jones Your Own Question
Jason Jones
Jason Jones
Jason Jones, Network Technician
Category: Networking
Satisfied Customers: 16,871
16,871 Satisfied Customers
Experience: Years of experience and education.

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