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Claws224, IEEE Network Engineer
Category: Networking
Satisfied Customers: 1256
Experience:  IEEE, Microsoft
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I am trying to install a 2WIRE 2701HG- router modem in

Customer Question

I am trying to install a 2WIRE 2701HG-B router modem in Windows 7 but am unable to make an internet connection after installation. Can you help me with this?
JA: How much experience do you have with this particular machine?
Customer: Assume you mean the modem router. I had one previously and it worked fine until in died. Have been using an Actiontec modem router but it is not working properly so I purchased the 2Wire online as a replacement. I am not a tech person, but know a bit about my computer except all of the items related to internet connections.
JA: What troubleshooting have you tried?
Customer: Everything available in Windows 7 and all to no avail.
JA: The network expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: Nothing that I can think of.
Submitted: 1 year ago.
Category: Networking
Expert:  Brent Woolverton replied 1 year ago.


Sorry to hear that you are having issues with your router. Can you please let me know which lights are lit on the front of the modem?

Thank you,