How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Claws224 Your Own Question
Claws224
Claws224, IEEE Network Engineer
Category: Networking
Satisfied Customers: 1256
Experience:  IEEE, Microsoft
5195814
Type Your Networking Question Here...
Claws224 is online now
A new question is answered every 9 seconds

I'm trying to set up my new Linksys range extender and its a

Customer Question

Hi!
I'm trying to set up my new Linksys range extender and its a nightmare :)
Model: RE6500
Serial No: 14S10P01608737
MAC:###-##-####E1
Modem: Xfinity
Step 4 of set up: Connect the range extender to phone or tablet....
*Done :)
Step 5 of set up: Launch set by via http://extender.linksys.com
* Done :)
At this point, I get to the set up screen, choose the extender and then absolutely nothing happens. The trouble shooting questions on the guide say to make sure I'm connected to the extender and I am and then refresh the browser. I did this step at least 12 times and absolutely nothing.
suggestions? :)
thanks!!!
Submitted: 10 months ago.
Category: Networking
Expert:  Byron replied 10 months ago.

Hi. My name is***** you for your question. When the extender is plugged in to power it starts to broadcast its own wireless network

Linksys Extender Setup – xxx, where xxx are the last three (3) characters of the range extender’s MAC address.

Do you see that network showing up on a wireless laptop, phone or tablet?

Customer: replied 10 months ago.
i'm connected to it - using my phone.
Expert:  Byron replied 10 months ago.

Ok. It would be better to use a laptop but if that's all that's available we'll try to make it work.

What browser are you using on the phone?

Customer: replied 10 months ago.
its an android, using google to access extender.linksys.com
no laptop available
Expert:  Byron replied 10 months ago.

Do you get the the screen that says "Welcome to RE6500 Setup" ?

Customer: replied 10 months ago.
Although my phone shows I am connected to the extender, the screen shows:
You're not connected to the range extender's network.
Expert:  Byron replied 10 months ago.

If in the list of wireless networks on your phone it says your connected to Linksys Extender Setup – xxx

open the browser and enter either http://extender.linksys.com or 192.168.1.1 in the Address bar

Customer: replied 10 months ago.
Expert:  Byron replied 10 months ago.

Yes, what? Did you reach the setup page?

Customer: replied 10 months ago.
negative
Expert:  IT Miro replied 10 months ago.

Hello! My name is*****
I am a certified computer professional who will assist you with the problem you described.

It looks like the previous Expert is not available any more. I can continue assisting you.
Please tell me if you have a computer you can use to set up the extender?

I am awaiting your reply.

Thanks,
IT Miro

Expert:  IT Miro replied 10 months ago.

Hello again!

I am following up with you to see if you require further assistance. Let me know by sending me a reply below.

Thanks,
IT Miro