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Jason Jones
Jason Jones, Network Technician
Category: Networking
Satisfied Customers: 16429
Experience:  Years of experience and education.
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Need to update my router. Changed Internet to high speed.

Customer Question

Need to update my router. Changed Internet to high speed.
Submitted: 1 year ago.
Category: Networking
Expert:  Jason Jones replied 1 year ago.

Hello,
I am the person that will be helping you today.

Are you asking for suggestions for a new router? Who is the new Internet Service Provider?

I will be standing by, looking forward to your response.

Thank you,
Jason

Expert:  Jason Jones replied 1 year ago.

Honestly, the choice for a new router depends on what your budget is. The best brand for wireless routers that you can purchase is the Linksys or Cisco brand. You can find several different options for these branded routers at any store that sells computer items. Any Linksys / Cisco router will work best.

Expert:  Jason Jones replied 1 year ago.

As an example, here is a large list of Linksys routers that can be purchased at Walmart: https://www.walmart.com/search/?query=linksys%20router&sort=price_low&cat_id=0&grid=true

Any of those will work great for you.

If you have any problems later on with the installation of the router, please let me know.

One quick note: This is my job; however, I only get credit for my time, if you rate my help with 3 Stars or more. I would prefer a 5 star rating, if you are satisfied. If you are not happy with my answer below, please let me know so we can continue.

I look forward to your next message below or your rating on the top of this page (choosing of number of Stars and clicking the Submit button)

Please, do not forget to rate my help on this page.

Thank you again,
- Jason

In the future, if you wish to work with me, ***** *****, you may ask your question at ohe following page that you may bookmark/favorite, if you wish. To be sure that it is sent to me, preface the question with "For ***** ***** Only!"

My Profile page:

Customer: replied 1 year ago.
No older router WNDR3400v3
Expert:  Jason Jones replied 1 year ago.

Okay. Do you have any questions regarding the information I gave you?

Customer: replied 1 year ago.
No existing router just changed to high speed. MTS is our provider
Expert:  Jason Jones replied 1 year ago.

Thank you for the update. In your case, you you can follow the advice that I gave you above regarding the Linksys / Cisco routers. Any of those routers will work great for you.

Customer: replied 1 year ago.
Do not need a new router. Just need help in updating.
Expert:  Jason Jones replied 1 year ago.

Oh. Okay, thank you for the clarification.

You may update the firmware by following the instructions below:
- Log into your Router at the following page: http://www.routerlogin.net/

Default username: admin

Default password: password

- Click ADVANCED tab > Administration > Firmware Upgrade.

- Click Browse and find the file you just downloaded.

- Click Upload. Do not interrupt the upgrade while the router does this step.

When that completes, you will be all set.

In the future, if you wish to work with me, ***** *****, you may ask your question at the following page that you may bookmark/favorite, if you wish. To be sure that it is sent to me, preface the question with "For ***** ***** Only!"

My Profile page:
http://JasonFixedit.com

Customer: replied 1 year ago.
Thanks will try
Expert:  Jason Jones replied 1 year ago.

Thank you. Please, do not forget to rate my help on the top of this page.

Expert:  Jason Jones replied 1 year ago.

May I ask how that turned out?

Customer: replied 1 year ago.
I am trying to go to router login.net but it says not available
Expert:  Jason Jones replied 1 year ago.

Okay. Why not? May I remote into your system at no extra charge and resolve this for you?

Customer: replied 1 year ago.
Expert:  Jason Jones replied 1 year ago.

Follow the instructions below to begin the remote helping screen.

Remote page: http://remote.jasonfixedit.com

After clicking the link above, enter the following two digit number: 61 and click the circle button to start the remote application.
(After the file finishes downloading, please open the file and run it.)

Expert:  Jason Jones replied 1 year ago.

Hello again,

I see that you are not connected, yet.

Are you having any problems with running that remote application after it is downloaded?

Which Internet browser are you currently using (Internet Explorer, Firefox, Safari, or something of the like)?

Thank you,
***** *****

Customer: replied 1 year ago.
I am on iPhone & iPad.
Stuck at joining session
Expert:  Jason Jones replied 1 year ago.

The remote only works on computers.

Customer: replied 1 year ago.
Safari
Expert:  Jason Jones replied 1 year ago.

Go to a computer and run the remote.

Customer: replied 1 year ago.
Don't understand.
We have a computer but no internet due to upgrading router. That is why I'm using iPhone
iPad & iPhone only working
Expert:  Jason Jones replied 1 year ago.

I don't understand that either. You didn't mention that. You first have to download the firmware file from the Internet before you can do that.

Do you don't have Internet access on the router at all?

Customer: replied 1 year ago.
We have internet but we just changed lite speed to high speed and no one mentioned that we would lose internet access till we changed the a to a #1
Expert:  Jason Jones replied 1 year ago.

What does "will we changed the a to a #1"?

Customer: replied 1 year ago.
Apparently in the Internet email address which is***@******.*** the resa should be res1
Expert:  Jason Jones replied 1 year ago.

Okay. I am not following. Does that mean that you are back online because you made the change?

Customer: replied 1 year ago.
Is it possible to talk on phone starting to get flustered.
Expert:  Jason Jones replied 1 year ago.

A phone call would be an extra charge. What do you want to tell me on the phone?

Customer: replied 1 year ago.
I think you are telling me that I need to download firmware file from the Internet.
Can I do that using the personal hotspot on my phone?
If so
Where do I get this firmware file?
Is it on net gear site?
Expert:  Jason Jones replied 1 year ago.

Yes, that is what I am saying.

The firmware can be downloaded from the following page: http://www.downloads.netgear.com/files/GDC/WNDR3400V3/WNDR3400v3-V1.0.1.4_1.0.52.zip

You may update the firmware by following the instructions below:
- Log into your Router at the following page: http://www.routerlogin.net/

Default username: admin

Default password: password

- Click ADVANCED tab > Administration > Firmware Upgrade.

- Click Browse and find the file you just downloaded.

- Click Upload. Do not interrupt the upgrade while the router does this step.

When that completes, you will be all set.

Customer: replied 1 year ago.
I will try to download on my phone
Thank you for being patient with me.
If I still need help can I contact you again
Customer: replied 1 year ago.
Trying to download
Still not working
I think it is because router has been changed thru MTS Provider thru email. They (MTS) said I need to update the router but I cannot get the Internet.
I am on the page and it says download should start automatically in a few seconds.
Expert:  Jason Jones replied 1 year ago.

In that case, you cannot update it. If they are running an altered version of the firmware, only they have the correct firmware copies.

Customer: replied 1 year ago.
All this because I changed to high speed. Wish I would of left all this the way it was. I'm feeling confused and flustered making me hate computers. Not your fault just venting.
Expert:  Jason Jones replied 1 year ago.

I am sorry to hear about your experience and how stressful it is.

Customer: replied 1 year ago.
Question;
Since you were unable to help me will I still be charged
Customer: replied 1 year ago.
Since you were unable to help me today
Will I still be charged?
Expert:  Jason Jones replied 1 year ago.

Hello,

Since I was "Unable To Help you', I will not be given any credit for my time. Don't worry, you will not be charged anything.

Good day,

Jason