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Setting up new hard drive tower it's asking for security key

Customer Question
it won't accept the one...
Setting up new hard drive tower it's asking for security key it won't accept the one I have written down
JA: How long has this been going on?
Customer: I just hooked up the new computer and can't go any further in set up without entering security key
JA: Just to clarify, what's the make and model of your machine, and what operating system are you running?
Customer: Dell Insippiron with Windows 10
JA: What troubleshooting have you tried?
Customer: I can't go anywhere this is the next step to opening
JA: The network expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: I guess not
Submitted: 1 year ago.Category: Networking
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Answered in 5 minutes by:
8/24/2016
Network Technician: Viet - Network Tech, Computer Support Specialist replied 1 year ago
Viet - Network Tech
Viet - Network Tech, Computer Support Specialist
Category: Networking
Satisfied Customers: 38,909
Experience: Great troubleshooting skills with computer and network.
Verified

Hi,

I'm sorry about the issue. Is it asking for the Wi-Fi / wireless / network / security key?

What is the model of your Internet modem/router device?

Do you also have a laptop / wireless computer that is currently connected via wireless? If so, does it have Windows xp, vista, or 7, 8, 10, or Mac?

Please reply at the box below. Thank you.

Ask Your Own Networking Question
Network Technician: Viet - Network Tech, Computer Support Specialist replied 1 year ago

Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,

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Claws224
Claws224
Claws224, IEEE Network Engineer
Category: Networking
Satisfied Customers: 1,256
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