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Claws224
Claws224, IEEE Network Engineer
Category: Networking
Satisfied Customers: 1256
Experience:  IEEE, Microsoft
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HAVING TROUBLE CONNECTING MY KINDLE TO THE INTERNET, aBOUT A

Customer Question

HAVING TROUBLE CONNECTING MY KINDLE TO THE INTERNET
JA: How long has this been going on?
Customer: aBOUT A WEEK
JA: What troubleshooting have you tried?
Customer: I've CALLED MY INTERNET PROVIDER AND ALSO AMAZON.
JA: The network expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: if YOUR NETWORK EXPERT COULD HELP THIS WOULD BE GREAT.
Submitted: 11 months ago.
Category: Networking
Expert:  Randy IT Tech replied 11 months ago.

Hi ,

My name is***** am sorry to hear that you are having this issue.

I will be glad to assist you with this.

This sounds like a network authentication issue.

The best option to get this working will be to check your network settings through your internet modem/router.

I can do this for you with a secure remote screen connect session.

Are you chatting with me on a windows computer now?