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Claws224
Claws224, IEEE Network Engineer
Category: Networking
Satisfied Customers: 1256
Experience:  IEEE, Microsoft
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When I press the sync button on the netgear router the usb

Customer Question

When I press the sync button on the netgear router the usb light lights up not the sync light
Submitted: 11 months ago.
Category: Networking
Expert:  Dan replied 11 months ago.

Hello and thank you for your question. I look forward to assisting you today. What is the model number please, and have you had any recent problems?

Customer: replied 11 months ago.
It's a net gear camera system
Customer: replied 11 months ago.
I'm trying to sync the camera to the net gear router and when I press the sync button on the router the USB light goes on the router not the sync light
Expert:  Dan replied 11 months ago.

Okay, so are you trying to connect a Netgear camera to your wireless router?

Customer: replied 11 months ago.
I'm at the sync camera to the router and now I have the problem I described before
Customer: replied 11 months ago.
I can't get the sync light to go on on the router. When I press the button the USB light goes on
Expert:  Dan replied 11 months ago.

That function may be turned off in the router? Can you log into the router and check the settings?

Expert:  Dan replied 11 months ago.

Were you able to check the router settings?

Customer: replied 11 months ago.
Forget it
Expert:  Dan replied 11 months ago.

I would be happy to continue working with you if you like?

Customer: replied 11 months ago.
You were of no help. Forget it and return my $24
Expert:  Dan replied 11 months ago.

I need to ask questions to know what you have done or can do on your end before I can proceed. I can request a refund if you like, but I can also continue to try to resolve your issue as well?

Customer: replied 11 months ago.
Please refund Acct#95923431 Id#16574930770 $24
Expert:  Dan replied 11 months ago.

Very well.

Customer: replied 11 months ago.
Thank you
Customer: replied 11 months ago.

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