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Josh, Helpdesk
Category: Networking
Satisfied Customers: 19990
Experience:  5 years as Network Admin, 10+ years of IT support
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Have old Netgear router. I have name of password, but not

Customer Question

Have old Netgear router. I have name of password, but not security WPA2. It is not listed on bottom of router.
JA: Have you tried "power cycling" your router -- unplugging it and letting it rest for about ten seconds?
Customer: Thanks
JA: How long has this been an issue? What happened right before this popped up?
Customer: Has not been running for roughly a months
JA: Are you hoping to fix this yourself? What troubleshooting have you tried?
Customer: Changed wires but never able to get wiFI
JA: Anything else you want the network expert to know before I connect you?
Customer: NO
Submitted: 1 year ago.
Category: Networking
Expert:  Josh replied 1 year ago.


Make sure you are following these steps from a computer that is directly connected to the router...

From this connected computer go to one of the links below:

A login prompt should pop up, to login use admin as the username, and password or 1234 as the password

Once in, click Wireless Settings > In the SSID box type a name for your network > Pick WPA or WPA2 for the security type

In the passphrase box make a password, at least 10 characters > Save or apply your settings. Wait 2 minutes then try to connect.

If you can take a minute and use the rating system to rate our session as 3 stars or higher and press Submit so I am credited with helping you.

Expert:  Josh replied 1 year ago.

I have not heard back from you in a while -- If the issue is resolved, please rate our session as 3 stars or more and press Submit so I am credited with helping you otherwise please reply back so we can continue with the issue.