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Claws224, IEEE Network Engineer
Category: Networking
Satisfied Customers: 1256
Experience:  IEEE, Microsoft
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Good question. I keep getting a notice that the, network

Customer Question

good question. I keep getting a notice that the
JA: Can you describe your network setup (devices and cables used)?
Customer: network connection to the computer is lost
JA: Just to clarify, what's the make and model of your machine, and what operating system are you running?
Customer: HP all in one
JA: How long has this been an issue? What happened right before this popped up?
Customer: 4630
JA: Are you hoping to fix this yourself? What troubleshooting have you tried?
Customer: I have tried disconnecting everything, I followed the step by step from HP online. This started when my computer switched to windows 10 without my permission.
JA: Anything else you want the network expert to know before I connect you?
Customer: is this going to cost me
Submitted: 1 year ago.
Category: Networking
Expert:  Viet - Network Tech replied 1 year ago.


I'm sorry about the issue. Do you mean your printer is not working any more?

Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?
Please reply at the box below. Thank you,

Customer: replied 1 year ago.
Customer: replied 1 year ago.
is anyone there!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Expert:  Viet - Network Tech replied 1 year ago.

Thank you. Please accept the remote support offer, then please click on the website below in order to connect with me remotely:
, then allow the Elsinore.ScreenConnect program to download/run/open when prompted at the bottom.
Note: If it does not connect within 5 minutes, then please reply at the box below and let me know. Thank you,

Customer: replied 1 year ago.
what if you can't fix it, do I still owe you $20?
Customer: replied 1 year ago.
why can't you give me directions in an email?
Customer: replied 1 year ago.
you supposedly sent me a text with a solution but I have a flip phone and can't "tap" to get your solution
Customer: replied 1 year ago.
why aren't you responding to me?
Expert:  Viet - Network Tech replied 1 year ago.

I'm sorry. How about with the small amount as shown for direct remote support? We guarantee our service, so don't worry. Thank you,