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I had a good wifi router extender connection to the internet

Customer Question
until a big storm last...
I had a good wifi router extender connection to the internet until a big storm last night. I have a Directv receiver and its setup doesn't help. I forgot the ip setup and now cannot find any way to correct the problem. Direct changed their setup instructions and where i could select the wifi source is no longer part of their setup
Submitted: 1 year ago.Category: Networking
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7/26/2016
Network Technician: Yvette, System Administrator replied 1 year ago
Yvette
Yvette, System Administrator
Category: Networking
Satisfied Customers: 87
Experience: Tech Manager
Verified

Hello Steve. Who makes the wifi router extender and what's the model#?

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Network Technician: Yvette, System Administrator replied 1 year ago

Hello Steve. I understand you have a Netgear N300 Wifi Range Extender.

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Customer reply replied 1 year ago
n300, yes
Network Technician: Yvette, System Administrator replied 1 year ago

OK. I'll be glad to help you with this issue

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Network Technician: Yvette, System Administrator replied 1 year ago

Press the WPS button on the side panel of the extender

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Customer reply replied 1 year ago
let's get it done. i don't want to be online all day
there isn't any button
Network Technician: Yvette, System Administrator replied 1 year ago

Is there a green light at the bottom of the extender?

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Customer reply replied 1 year ago
there is a horizontal yellow? blinking light
Network Technician: Yvette, System Administrator replied 1 year ago

The WPS button is near the power button non the N300

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Customer reply replied 1 year ago
there is no pwr button
Customer reply replied 1 year ago
https://www.amazon.com/Linksys-Wireless-Dual-Band-Extender-RE1000/dp/B005FDXMJS/ref=sr_1_5?ie=UTF8&qid=1469556787&sr=8-5&keywords=lynksys+range+extender
not a wall plug in but a pwe cord
Network Technician: Yvette, System Administrator replied 1 year ago

Just a moment please

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Network Technician: Yvette, System Administrator replied 1 year ago

I thought you said it was a Netgear N300?

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Customer reply replied 1 year ago
linksys Cisco is shown on the device that is molded into the case
Customer reply replied 1 year ago
26 July 2016 11:17
linksys. Cisco is shown on the device that is molded into the case
Network Technician: Yvette, System Administrator replied 1 year ago

OK. Thanks

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Customer reply replied 1 year ago
I have a serial # ***** that would help
Network Technician: Yvette, System Administrator replied 1 year ago

No I have it. Netgear also makes an extender with the same model#

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Network Technician: Yvette, System Administrator replied 1 year ago

Can you please press the Wi-Fi Protected Setup button on the extender.

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Customer reply replied 1 year ago
is this button showing two arrows like reset or return
Network Technician: Yvette, System Administrator replied 1 year ago

yes

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Customer reply replied 1 year ago
done
Network Technician: Yvette, System Administrator replied 1 year ago

ok great. Do you see a wifi protected setup button on your router also?

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Customer reply replied 1 year ago
i pushed it
Network Technician: Yvette, System Administrator replied 1 year ago

ok great.

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Network Technician: Yvette, System Administrator replied 1 year ago

Do you see the Wi-Fi Protected Setup light on the extender?

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Customer reply replied 1 year ago
if it is the main light on the extender, if is off
Network Technician: Yvette, System Administrator replied 1 year ago

You don't see any lights on the extender?

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Customer reply replied 1 year ago
the ethernet lite only. when i pushed the protect butt the main light went off
Network Technician: Yvette, System Administrator replied 1 year ago

OK. Just a moment.

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Network Technician: Yvette, System Administrator replied 1 year ago

Have you contacted Linksys Tech Support?

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Network Technician: Yvette, System Administrator replied 1 year ago
p>
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Network Technician: Yvette, System Administrator replied 1 year ago

Still there?

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Customer reply replied 1 year ago
thank you. Note: there was a duplicate problem submission also. I would expect there is no charge for our talk?
Network Technician: Yvette, System Administrator replied 1 year ago

I submitted a notice about the duplicate question. I will request a refund. Linksys should be able to tell you if the extender is still functional.

Thanks for using Just Answer.

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Customer reply replied 1 year ago
thx
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Claws224
Claws224
Claws224, IEEE Network Engineer
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