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Claws224, IEEE Network Engineer
Category: Networking
Satisfied Customers: 1256
Experience:  IEEE, Microsoft
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My other first and most important account account on

Customer Question

My other first and most important account account on FACEBOOK is locked due to identity issue i guess. I was told to upload her ID and it was done.. Now the account status shows "We’ll take a look at the documents you submitted and get back to you. If we need more help confirming your name, we’ll reach out for additional documentation." .How to fix and retrieve the account? knowing that they havent responded for past 2 days..and on top no contact with Facebook..and also the email address registerd with facebook is no more in use since years..but the phone number is ***** urgent help. thanks
Submitted: 1 year ago.
Category: Networking
Expert:  Yvette replied 1 year ago.

Hello. Just a moment while I look into this matter.

Expert:  Yvette replied 1 year ago.

It may take 4-8 days for them to reactivate an account in general.

Customer: replied 1 year ago.
Hi Yvette, the issue is sill on. please advise what to do. appreciate your help!
Expert:  Yvette replied 1 year ago.

Have you checked your email inbox to see if Facebook has contacted you?