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Claws224, IEEE Network Engineer
Category: Networking
Satisfied Customers: 1256
Experience:  IEEE, Microsoft
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I have upgraded my router and now my ASUS zenbook cant

Customer Question

Hi Pearl
JA: How long has this been going on?
Customer: I have upgraded my router and now my ASUS zenbook cant connect. All my other devices work fine
JA: What troubleshooting have you tried?
Customer: Just the widows trouble shooter
JA: The network expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: the new router is a technicolourTG789Vac
Submitted: 1 year ago.
Category: Networking
Expert:  derrickonline replied 1 year ago.

I'd be more than happy to assist you. Can your Zenbook see your wireless network in the list of available networks?

Customer: replied 1 year ago.
Expert:  derrickonline replied 1 year ago.

What happens when you attempt to connect to it? And what version of Windows are you running?

Customer: replied 1 year ago.
It Checks network requirements and the says cant connect.
This router does have a 5G connections which it will connect to but is very slow
Customer: replied 1 year ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Video Call. Let me know if you need more information, or send me the service offer(s) so we can proceed.

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