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Claws224
Claws224, IEEE Network Engineer
Category: Networking
Satisfied Customers: 1256
Experience:  IEEE, Microsoft
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My internet connectoin continue to go on and off and

Customer Question

My internet connectoin continue to go on and off and sometimes the motem shows red flashing light and sometime there is a message saying sbc global network is out dated please advise.
JA: How long has this been going on?
Customer: about 30 days
JA: What troubleshooting have you tried?
Customer: none
JA: OK. Got it. I'm sending you to a secure page on JustAnswer so you can place the $5 fully-refundable deposit now. While you're filling out that form, I'll tell the Network Technician about your situation and then connect you two.
Submitted: 1 year ago.
Category: Networking
Expert:  Jason Fenoglio replied 1 year ago.

Hi my name is ***** ***** I may be able to assist. Do you know the model of the DSL model that you have?

Customer: replied 1 year ago.
B90 755025-15
Expert:  Jason Fenoglio replied 1 year ago.

I'm seeing a lot of bad reviews with this modem. How long have you had it and did AT&T provide it to you?

Customer: replied 1 year ago.
no
Expert:  Jason Fenoglio replied 1 year ago.

How long have you had this modem?

Customer: replied 1 year ago.
1 year
Customer: replied 1 year ago.
before I got this modem on this service I had to replace the modem every year or year and a half so it appears nothing has changed
Expert:  Jason Fenoglio replied 1 year ago.

I have to ask but, have you reset the modem yet?

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