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Claws224, IEEE Network Engineer
Category: Networking
Satisfied Customers: 1256
Experience:  IEEE, Microsoft
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Changed to windows 10. Need to download printer software

Customer Question

changed to windows 10. Need to download printer software for the printer to work.
JA: How long has this been going on?
Customer: 6 months. I just now had time to fix.
JA: What troubleshooting have you tried?
Customer: Tried to download software myself unsucessfully
JA: The network expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: no
JA: OK. Got it. I'm sending you to a secure page on JustAnswer so you can place the $5 fully-refundable deposit now. While you're filling out that form, I'll tell the Network Technician about your situation and then connect you two.
Submitted: 1 year ago.
Category: Networking
Expert:  Dan replied 1 year ago.

Hello and welcome to JustAnswer, I look forward to assisting you today. What is the make and model, and how old is the printer please?

Customer: replied 1 year ago.
canon mg2520 on 2years old
Customer: replied 1 year ago.
is anyone there
Expert:  Dan replied 1 year ago.

Okay. First, uninstall any old software. Next go to this LINK and download the Windows 10 driver package and install it.

Expert:  Dan replied 1 year ago.

I will be here if you need assistance.

Expert:  Dan replied 1 year ago.

Any problems I can help you with?