How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Claws224 Your Own Question
Claws224, IEEE Network Engineer
Category: Networking
Satisfied Customers: 1256
Experience:  IEEE, Microsoft
Type Your Networking Question Here...
Claws224 is online now
A new question is answered every 9 seconds

I'm setting up my new smart TV and the password doesn't

Customer Question

I'm setting up my new smart TV and the password ***** work. How do I reset my password?
JA: When did you last reset your username and password?
Customer: No idea...a long time ago.
JA: What troubleshooting have you tried?
Customer: I have the username and that works, but I've entered the password ***** and over and it doesn't work.
JA: The network expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: no
JA: OK. Got it. I'm sending you to a secure page on JustAnswer so you can place the $5 fully-refundable deposit now. While you're filling out that form, I'll tell the Network Technician about your situation and then connect you two.
Submitted: 1 year ago.
Category: Networking
Expert:  Randy IT Tech replied 1 year ago.

I can help you find the correct password ***** a screenshare.

Are you on a computer now that is connected to the router?

Expert:  Randy IT Tech replied 1 year ago.

Do you have a Windows computer?

If yes, which version is the operating system? Xp,7,8,10,etc...