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I am trying to connect a new smartphone (jitterbug) to our wifi network. I cannot find our link on the telephone...

Customer Question
I am trying to connect...
I am trying to connect a new smartphone (jitterbug) to our wifi network. I cannot find our link on the telephone and the people at greatcall told me I would need to find out our password ***** you.
JA: When did you last reset your username and password?
Customer: Our password ***** ***** set up long ago by my grandson who is no longer available
JA: What troubleshooting have you tried?
Customer: I don't remember ever resetting either of them
JA: The network expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: No. thank you
JA: OK. Got it. I'm sending you to a secure page on JustAnswer so you can place the $5 fully-refundable deposit now. While you're filling out that form, I'll tell the Network Technician about your situation and then connect you two.
Submitted: 1 year ago.Category: Networking
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Answered in 5 minutes by:
6/28/2016
Network Technician: Mr.Med, Network Administrator replied 1 year ago
Mr.Med
Mr.Med, Network Administrator
Category: Networking
Satisfied Customers: 1,663
Experience: if you have any question about network system and security, contact me
Verified

Hello and welcome to justanswer, my name is ***** ***** i will be assisting you today,

I'm sorry about the issue, do you have a windows 7,8 or 10 computer connected to the wireless network? As we may be able to get the wireless password ***** this.

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Customer reply replied 1 year ago
windows 10
Network Technician: Mr.Med, Network Administrator replied 1 year ago

Step 1: Go to Start , and select Settings > Network & Internet.

Step 2: Choose the network you want to connect to and select Connect.

Step 3:Select the search box in the taskbar, enter view network connections, and in the search results, select View network connections.

Step 4:In Network Connections, press and hold (or right-click) the network name and select Status > Wireless Properties.

Step 5: Select the Security tab and select Show characters.

The wireless password ***** the wireless network is displayed in the Network security key field.

Let me know the results please

Thank you

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Network Technician: Mr.Med, Network Administrator replied 1 year ago

Has everything worked out ?

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Claws224
Claws224
Claws224, IEEE Network Engineer
Category: Networking
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