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The wireless setting turn off now I need to know what to do

Customer Question
to get it up and...
The wireless setting turn off now I need to know what to do to get it up and running again
Submitted: 1 year ago.Category: Networking
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Answered in 1 minute by:
6/28/2016
Network Technician: Jason Fenoglio, Sr. Systems Engineer replied 1 year ago
Jason Fenoglio
Jason Fenoglio, Sr. Systems Engineer
Category: Networking
Satisfied Customers: 275
Experience: Sr. Systems Engineer
Verified

Hi my name is ***** ***** I may be able to assist. Is it the wireless on you laptop that seems to be turned off?

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Customer reply replied 1 year ago
I don't know, I've not even had the laptop a month and the screen freezes and the web pages don't want to load and when I click on stuff it doesn't do anything
Network Technician: Jason Fenoglio, Sr. Systems Engineer replied 1 year ago

What is the make and model of the laptop?

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Network Technician: Jason Fenoglio, Sr. Systems Engineer replied 1 year ago

It does not look like the Secure Assistance went through but we can try to figure out why it is not working through chat. What is the make and model of the laptop?

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Customer reply replied 1 year ago
Lenovo idea pad 100-151bd
Customer reply replied 1 year ago
Also my network setting said it was connected and secure and earlier it all the sudden said there was no network system to.connect to but when I.turned it back on later today it still kind of worked but keeps freezing and doing everything I mentioned above
Customer reply replied 1 year ago
Are you still there?
Network Technician: Jason Fenoglio, Sr. Systems Engineer replied 1 year ago

You might try the Airplane Mode button. It is the F7 key at the top of your keyboard. You may have to press the Fn key while pressing F7.

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Customer reply replied 1 year ago
It says it's connected and secured now but when I type a website into the address bar it disappears and seems like it's not doing anything
Customer reply replied 1 year ago
It takes a long time to load and doesn't want to go through
Network Technician: Jason Fenoglio, Sr. Systems Engineer replied 1 year ago

Can you go to the Start button and in the search bar type "cmd" and the click on Command Prompt when it comes up in the search?

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Customer reply replied 1 year ago
Ok I did
Network Technician: Jason Fenoglio, Sr. Systems Engineer replied 1 year ago

Type 'ipconfig' in the black screen prompt and tell me what you IP address is.

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Customer reply replied 1 year ago
Which one? There's one that says IPv4 and one that says IPv6
Network Technician: Jason Fenoglio, Sr. Systems Engineer replied 1 year ago

IPv4.

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Customer reply replied 1 year ago
It's 192.168.0.242.
Network Technician: Jason Fenoglio, Sr. Systems Engineer replied 1 year ago

Hmm.. You've got a valid address.

Try typing 'ipconfig /flushdns' and try your internet search again.

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Customer reply replied 1 year ago
The webpage still isn't working. I put in a web address into the address bar and doesn't even seem to be loading
Network Technician: Jason Fenoglio, Sr. Systems Engineer replied 1 year ago

What is the web address you are using? Does http://google.com or http://yahoo.com work?

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Customer reply replied 1 year ago
No, neither work
Network Technician: Jason Fenoglio, Sr. Systems Engineer replied 1 year ago

Ok. Let's try this. Reboot your wireless router and then your laptop. Let's see if this helps.

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Customer reply replied 1 year ago
How?
Network Technician: Jason Fenoglio, Sr. Systems Engineer replied 1 year ago

Do you know where your wireless router is?

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Customer reply replied 1 year ago
Yeah
Customer reply replied 1 year ago
I unplugged the power cord for about a minute And plugged it back in
Network Technician: Jason Fenoglio, Sr. Systems Engineer replied 1 year ago

Ok, great. I was about to say that. :) Give it a sec and then wait for you laptop to reconnect. They try your browser again.

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Customer reply replied 1 year ago
It seems to be working. But when I type in a web address for example google in the tab above it will say Google (not responding) and then it loads. Is that a possible problem?
Network Technician: Jason Fenoglio, Sr. Systems Engineer replied 1 year ago

What browser are you using?

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Customer reply replied 1 year ago
Microsoft edge
Network Technician: Jason Fenoglio, Sr. Systems Engineer replied 1 year ago

If you go to the 3 dots in the upper right, then click on Settings, there will be a Clear Browsing Data button. Go ahead a click that and see how it acts afterwards.

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Network Technician: Jason Fenoglio, Sr. Systems Engineer replied 1 year ago

I personally don't like Edge. It's not better than Firefox or Chrome yet. I would advise going to Firefox. You'd have a better browsing experience.

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Customer reply replied 1 year ago
Okay, how do you get it? Do you just download it?
Network Technician: Jason Fenoglio, Sr. Systems Engineer replied 1 year ago

https://www.mozilla.org/en-US/firefox/new/

This is the download link. Just click on the Free Download button and Run the install.

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Network Technician: Jason Fenoglio, Sr. Systems Engineer replied 1 year ago

Let me know how it works for you.

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Customer reply replied 1 year ago
I put the address into my address bar but the page won't load it still says not responding as it tries to load. It will work sometimes but most of the time it doesn't
Network Technician: Jason Fenoglio, Sr. Systems Engineer replied 1 year ago

So it won't download the Firefox file?

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Network Technician: Jason Fenoglio, Sr. Systems Engineer replied 1 year ago

Type Internet Explorer in the search bar in the Start button and open it. It should still be installed.

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Customer reply replied 1 year ago
Well I'm using my phone to communicate with you but I want Firefox on my laptop, so I typed in the address into the address bar on my laptop but it won't respond
Network Technician: Jason Fenoglio, Sr. Systems Engineer replied 1 year ago

Let see if Internet Explorer is still installed. Go to Start, search for Internet Explorer or iexplore.exe and open it.

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Customer reply replied 1 year ago
Okay, I did but the internet explorer browser also says not responding but is checking for a solution
Customer reply replied 1 year ago
Okay the page finally loaded I'm going to try to type
In the link
Network Technician: Jason Fenoglio, Sr. Systems Engineer replied 1 year ago

Did it download for you?

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Customer reply replied 1 year ago
The web page is still trying to load
Network Technician: Jason Fenoglio, Sr. Systems Engineer replied 1 year ago

Still loading?

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Customer reply replied 1 year ago
No, I tried downloading Firefox but it says it's a threat to my pc
Network Technician: Jason Fenoglio, Sr. Systems Engineer replied 1 year ago

It says that to all .exe files. It is OK to install.

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Customer reply replied 1 year ago
Okay thank you for your time
Network Technician: Jason Fenoglio, Sr. Systems Engineer replied 1 year ago

You're welcome. Did Firefox load for you and is it working?

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Network Technician: Jason Fenoglio, Sr. Systems Engineer replied 1 year ago

Also, please make sure to rate my service at the bottom of the page before you leave.

Thanks,

Jason

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Jason Fenoglio
Jason Fenoglio
Jason Fenoglio, Sr. Systems Engineer
Category: Networking
Satisfied Customers: 275
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Experience: Sr. Systems Engineer

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