Networking

Ask Computer Networking Questions and Get Answers ASAP

Ask a Computer Expert,
Get an Answer ASAP!

Networking

I had some minor issues with my Cable One modem this morning

Customer Question
and after all was said...
I had some minor issues with my Cable One modem this morning and after all was said and done it seems as though I’ve lost the E1500 lynksys router. On the router I had the “internet” connection (directly to my computer) and then the connection between the modem and the router.
Now if I hook the “internet” connection directly to the modem it works fine, so the modem is functioning. If I hook the “internet” connection back to the router I have no internet connection. So for some reason it seems to be going dead in the router.
My only connection to the router besides the “internet” connection (directly to my computer from the router) is the cable from the modem to the router.
Again, if I hook my desktop directly to the modem I can connect but if I go through the router I’m dead in the water. And, of course, there is no wi-fi.
Submitted: 1 year ago.Category: Networking
Show More
Show Less
Ask Your Own Networking Question
Answered in 14 minutes by:
6/18/2016
Network Technician: Mr.Med, Network Administrator replied 1 year ago
Mr.Med
Mr.Med, Network Administrator
Category: Networking
Satisfied Customers: 1,559
Experience: if you have any question about network system and security, contact me
Verified

Hello and welcome to justanswer, my name is ***** ***** will be assisting you today,

I'm sorry about the issue, when did this start please? what is the model/brand of your router?

Ask Your Own Networking Question
Customer reply replied 1 year ago
Itstarted this morning after some reconnection issues with my modem. It is a Lynksys E1500
Customer reply replied 1 year ago
Any ideas, Mr Med?
Network Technician: Mr.Med, Network Administrator replied 1 year ago

Please try to reset your Linksys E1500 by pressing and holding the reset button for 5-10 seconds (until the port lights flash at the same time) to reset the router to its factory defaults. The reset button is located at the bottom of the device.

Let me know the results

Thank you

Ask Your Own Networking Question
Customer reply replied 1 year ago
OK. That will cut our connection but let me try.
Network Technician: Mr.Med, Network Administrator replied 1 year ago

Ok, thanks

Ask Your Own Networking Question
Customer reply replied 1 year ago
Mr Med - no luck. I reset for about 10 seconds but no help, the router is still dead.
Customer reply replied 1 year ago
Lights and everything but no Wi-Fi and, when I reconnected the internet connect from my PC I got nothing there either so the router seems unresponsive.
Customer reply replied 1 year ago
as a matter of fact, the port lights didn't flash at all when I was re-setting.
Customer reply replied 1 year ago
They just stayed on.
Customer reply replied 1 year ago
Mr Med, you there?
Network Technician: Mr.Med, Network Administrator replied 1 year ago

Yes please Try to setup your router manually :

Connect the modem to the Internet port and your computer to Ethernet port 1 on the router.

Press and hold the reset button on the router again for 30 seconds. Release the reset button on the router and wait for 30 seconds. Power cycle the router and reconfigure it manually.

Ask Your Own Networking Question
Customer reply replied 1 year ago
Shall do - but how to refigure manually? Is it a step by step thing? Difficult? Send me a new email with your response and I can get it on my iPhone. In case this still doesn't work. And by "power cycle" you mean unplug from power source and re-plug, right?
Network Technician: Mr.Med, Network Administrator replied 1 year ago

Please follow the step by step instructions at the link below : http://www.linksys.com/us/support-article?articleNum=140267

Ask Your Own Networking Question
Customer reply replied 1 year ago
No help. I think we're done. Thanks for the effort. Be well.
Network Technician: Mr.Med, Network Administrator replied 1 year ago

Have you tried my previous suggestion please? let me open your question to other experts

Thank you

Ask Your Own Networking Question
Network Technician: Byron, PC Support Tech replied 1 year ago
Byron
Byron, PC Support Tech
Category: Networking
Satisfied Customers: 2,876
Experience: CCNA, A+, MCSE 11 years at a large law firm.
Verified

Hi. My name is***** you were holding down the reset button on the bottom of the router

were you using a pen or something pointed to do it?

It doesn't sound like the button was being pushed down far enough to initiate the reset.

Ask Your Own Networking Question
Ask Claws224 Your Own Question
Claws224
Claws224
Claws224, IEEE Network Engineer
Category: Networking
Satisfied Customers: 1,256
1,256 Satisfied Customers
Experience: IEEE, Microsoft

Claws224 is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you!

RPAustin, TX

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

Claws224

Claws224

IEEE Network Engineer

1,256 satisfied customers

IEEE, Microsoft

Kevin

Kevin

LAN/WAN Specialist

1,165 satisfied customers

Certified MCSA and MCP Network Administrator with over 20 years of PC experience.

Byron

Byron

PC Support Tech

2,876 satisfied customers

CCNA, A+, MCSE 11 years at a large law firm.

Eric K.

Eric K.

Network Administrator

510 satisfied customers

13 years of desktop, server and network support experience

Mr. Clark

Mr. Clark

Network Engineer

510 satisfied customers

Computer Business Owner / Former DoD Network Specialist

Chris L.

Chris L.

Support Specialist

446 satisfied customers

Certified Networking expert with over 10 years experience.

A. Stevens

A. Stevens

Network Administrator

428 satisfied customers

10+ years of Desktop, Laptop, and Server troubleshooting and support.

< Previous | Next >

Related Networking Questions
I can not print from my IPad as of today. Yesterday it
I can not print from my IPad as of today. Yesterday it worked however my husband was having issues and no wthe message I get is that there is no air print printers found. … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
952 satisfied customers
When I access netacad.com on my laptop, I get redirected to
When I access netacad.com on my laptop, I get redirected to this URL: https://www.netacad.com/?p_p_id=58&p_p_lifecycle=0&p_p_state=normal&saveLastPath=false&_58_struts_action=%2Flogin%2Flogin&redirect… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,208 satisfied customers
How do you reboot it. 3 years? I cant connect to wireless
I cant connect to wireless Its my wifes and I dont know how to turn it off/on … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
952 satisfied customers
The following confuses me. I bought a Furbo camera to
Hi. The following confuses me. I bought a Furbo camera to monitor my puppy when I'm in different part of house or out of house. I have to link to my home wireless network or another wireless network, … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,208 satisfied customers
I'm trying to put money in my grandson's account so that he
I'm trying to put money in my grandson's account so that he can purchase a game and I am having problems … read more
Michael Hannigan
Michael Hannigan
Bachelor\u0027s Program
239 satisfied customers
I can't get Firefox to come on, so I can't get onto the
I can't get Firefox to come on, so I can't get onto the internet … read more
Jason Jones
Jason Jones
AAS Information Technology
6,316 satisfied customers
Vizio wireless router XWR100 not connecting to router software.
I have the Vizio wireless router XWR100. I can not connect to the http://vizio.home link or http://192.168.1.1 I have found that my ip address for this computer is 98.95.141.74 but I still can not con… read more
Engineer John C.
Engineer John C.
Bachelor's Degree
7,080 satisfied customers
I want to set my laptop up to wifi but I need a sucurity
I want to set my laptop up to wifi but I need a sucurity code … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
952 satisfied customers
I get a message that my computer cannot connect to my
I get a message that my computer cannot connect to my router. It was working earlier today and I cannot determine the reason I can not connect … read more
Karthik
Karthik
Senior Engineer
Bachelor of Engineering
29 satisfied customers
I have a tablet 10.1, now i hawe problems with wifi
Hello, I have a tablet 10.1, now i hawe problems with wifi conection at my home, the tablet can't find my net, my galaxy 2s hawe no problem, if i go to another net conection,with my tablet, i hawe no … read more
Jason Jones
Jason Jones
AAS Information Technology
6,316 satisfied customers
I forgot my pass word for PC. Can't access cameras on PC>
I forgot my pass word for PC. Can't access cameras on PC> … read more
arsufi2002
arsufi2002
Bachelor's Degree
322 satisfied customers
I have a wireless router (N-300) and a laptop connected...no
I have a wireless router (N-300) and a laptop connected...no problems at all. However, I just got a Nook tablet and can't connect to the wifi network...I can't remember my password (tough to get old)!… read more
sandy
sandy
Technical Specialist
B.Tech
2,670 satisfied customers
Its not my phone ,it my internet modem I have miss plast my
its not my phone ,it my internet modem I have miss plast my password ***** you help me retreieve it? … read more
Ashik
Ashik
Master\u0027s Degree
5,097 satisfied customers
I just installed SQL Server 2008 R2. The installation
I just installed SQL Server 2008 R2. The installation completed okay, but the management studio doesn't come up. What have I done wrong?… read more
Kris R
Kris R
IT Manager
Computing
2,263 satisfied customers
I need to up date but i no longer have windows. i have a
i need to up date but i no longer have windows. i have a telikin with lenix can i even update? … read more
Chris L.
Chris L.
Support Specialist
Vocational, Technical or Trade Scho
446 satisfied customers
Are you im just here to ask gow i could update my router ive
hey how are you im just here to ask gow i could update my router ive been noticing its been running very slow lately … read more
Jason Jones
Jason Jones
AAS Information Technology
6,316 satisfied customers
I have Netgear router. I have forgotten my password for
I have Netgear router. I have forgotten my password ***** wifi … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
952 satisfied customers
I am using AT&T for both my telephone and DSL WiFi service
I am using AT&T for both my telephone and DSL WiFi service via an AT&T router, model 2701HG-8. The WiFi workes well between my PC and Laptops. I just bought a Tablet and when it trys to obtain the IP … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
952 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x