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Ask Jason Fenoglio Your Own Question
Jason Fenoglio
Jason Fenoglio, Sr. Systems Engineer
Category: Networking
Satisfied Customers: 269
Experience:  Sr. Systems Engineer
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NOT GETTING A SIGNAL DOWNSTAIRS AND WE USED TO, A COUPLE OF

Customer Question

NOT GETTING A SIGNAL DOWNSTAIRS AND WE USED TO
JA: How long has this been going on?
Customer: A COUPLE OF WEEKS
JA: What troubleshooting have you tried?
Customer: JUST UNPLUGING AND PLUGGING BACK IN
JA: The network expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: CALLED ATT FOR THE MODEM AND IT IS FINE
JA: OK. Got it. I'm sending you to a secure page on JustAnswer so you can place the $5 fully-refundable deposit now. While you're filling out that form, I'll tell the Network Technician about your situation and then connect you two.
Submitted: 1 year ago.
Category: Networking
Customer: replied 1 year ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Expert:  Jason Fenoglio replied 1 year ago.

Hi my name is ***** ***** I can assist you? Has there been any new additions to your house that may cause any electrical interference? Air condiitoners, large TVs, metal structures?

Customer: replied 1 year ago.
no
Customer: replied 1 year ago.
how can i trouble shoot the router
it is only 2 yrs old
Expert:  Jason Fenoglio replied 1 year ago.

Does it have external antennas?

Customer: replied 1 year ago.
no
i had purchased the router that covered the most square footage
Expert:  Jason Fenoglio replied 1 year ago.

What is the model of your router?

Customer: replied 1 year ago.
linksys
Expert:  Jason Fenoglio replied 1 year ago.

Do you have the model number and revision #?

Customer: replied 1 year ago.
ea6400
Customer: replied 1 year ago.
i do not see a rev9sion number
Customer: replied 1 year ago.
i have a serial number
Customer: replied 1 year ago.
are u there
Expert:  Jason Fenoglio replied 1 year ago.

No that's not necessary. Has the orientation moved on the router? There are antennas inside the unit and they can affect the signal if it is turned.

Customer: replied 1 year ago.
It has been in the same spot for two years
Expert:  Jason Fenoglio replied 1 year ago.

Are you able to get into the router to check settings?

Customer: replied 1 year ago.
how
Customer: replied 1 year ago.
what settings do i ck?
Expert:  Jason Fenoglio replied 1 year ago.

Under Router Settings, click Connectivity. Click the Basic tab. Under Firmware Update, click Check for Updates. If an available update is found, follow the on-screen instructions to install it.

Customer: replied 1 year ago.
no available updates
Expert:  Jason Fenoglio replied 1 year ago.

Ok try these things listed below:

Go to the Wireless > Basic Wireless Settings tab on the web-based setup page. Change the Channel to 1, 6 or 11 then, click Save Settings.

Go to the Administration > Management tab on the web-based setup page. Look for the Upnp section and select Disabled. Click Save Settings

Expert:  Jason Fenoglio replied 1 year ago.

If there is any interference from another router, you'll probably need to change the channel.

Customer: replied 1 year ago.
I go to wireless but don't see basic wireless setting.
Expert:  Jason Fenoglio replied 1 year ago.

I think the initial page is the Basic settings. See if the Channel selection is there.

Customer: replied 1 year ago.
I don't see basic settings anywhere
Customer: replied 1 year ago.
Device list. Guest access patentsl controls media prior
Speed test
External
Expert:  Jason Fenoglio replied 1 year ago.

How about Connectivity > Basic?

Customer: replied 1 year ago.
Ok do I change on both 2.4 ghz and the 5 ghz?
Expert:  Jason Fenoglio replied 1 year ago.

Yes. If you are getting interference on that channel, you'll want both changed.

Expert:  Jason Fenoglio replied 1 year ago.

After the change, test the signal downstairs.

Expert:  Jason Fenoglio replied 1 year ago.

Did that help with the signal issue?

Expert:  Jason Fenoglio replied 1 year ago.

Just checking in with you. Did the channel change help your signal issue?

Customer: replied 1 year ago.
Nope
Expert:  Jason Fenoglio replied 1 year ago.

You might try different channels to see which one gives you better signal.

I think you're is one of two things:

1. There is an interfering signal that has been introduced and is causing your signal to be weaker in that part of the house. This might not be related to something that you've introduced but possibly from a neighbor with a new wireless device on the same channel, or;

2. One of the internal antennas on the device has become defective. You can test this by changing it's orientation and seeing if it helps your signal issue.

Let me know if these suggestions work for you.

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