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Claws224, IEEE Network Engineer
Category: Networking
Satisfied Customers: 1256
Experience:  IEEE, Microsoft
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I cannot connect my new Netgeear exxtender to my network.

Customer Question

I cannot connect my new Netgeear exxtender to my network. It's plugged into my router and it is connecteed to power. Power light is ON but not the network light.
JA: Have you tested the connections by doing a ping utility test?
Customer: No idea what that is
JA: Tell me a bit more about what's going on so he can help you best.
Customer: I am trying to get a better signal for my Amazon Fire Netgear adapter. It;'s in the under 30 requirement
JA: Is there anything else the Network Technician should be aware of?
Customer: Dont think so.
JA: OK. Got it. I'm sending you to a secure page on JustAnswer so you can place the $5 fully-refundable deposit now. While you're filling out that form, I'll tell the Network Technician about your situation and then connect you two.
Submitted: 1 year ago.
Category: Networking
Expert:  Byron replied 1 year ago.

Hi. My name is***** you for your question and the opportunity to assist.

Can you tell me the model number of your extender as Netgear makes several models?