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Hi there and welcome Robert
When it fails to connect, what is the message you receive?
yes, you can attach it as a file to this question
little confused by your response. I never said remote assist or anything like that, I need the error message, and your sending a photo right?
Or just tell me the error here please.
Not sure the confusion here, please just tell me the message when it fails to connect
please just tell me the message when it fails to connect
its something the website offers, you can just ignore it.
Can you do the instructions I gave please?
yes, please try to connect it to the wifi network when my instructions are done.
yes, whats the make and model of the router.
yes, waiting on your to reply to my last message still
Are you still working with me on this?
ok... but it was only the first step...
Please contact customer service for a refund