Networking

Ask Computer Networking Questions and Get Answers ASAP

Ask a Computer Expert,
Get an Answer ASAP!

Networking

I am trying to connect my Sony Blu-Ray Disc/DVD player to my

Customer Question
wireless but it will not...
I am trying to connect my Sony Blu-Ray Disc/DVD player to my wireless but it will not connect. My computer is connected, but when I try to connect my Blu-ray disc/TV, it will not connect to the network. I used to be able to, but I tried it yesterday and it will not connect. I am not very tech savvy so please help.
Submitted: 1 year ago.Category: Networking
Show More
Show Less
Ask Your Own Networking Question
Answered in 5 minutes by:
6/6/2016
Network Technician: Nathan, System Administrator replied 1 year ago
Nathan
Nathan, System Administrator
Category: Networking
Satisfied Customers: 26,490
Experience: IT systems admin, network installer
Verified

Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.

Sorry to hear you’re having trouble.

What is the model of your player?

When you go into the settings on the bluray, does it see any wifi networks?
Does it give you any particular error code?

Ask Your Own Networking Question
Customer reply replied 1 year ago
The model is BDp-S100 and it says it is connected to the internet, but it will not connect to the network. I used to be able to connect, but I had to reset my wireless and now it is not working on my sony Blu-ray, but it is working on my computer. What seems to be the problem?
Network Technician: Nathan, System Administrator replied 1 year ago

That actually sounds a bit backwards, are you sure it doesn't say connected to network, but not connected to internet?

Ask Your Own Networking Question
Customer reply replied 1 year ago
When I run the network connection diagnostics, I get the message that it cannot communicate properly with DHCP server. What does this mean? I have actually reset my router when my computer had to be reset back to factory conditions and I can get my computer and printer to work wirelessly now, but I cannot get my Blu-ray player to work. What is my problem?
Network Technician: Nathan, System Administrator replied 1 year ago

That means that it is not properly getting an IP address from your router, so it cannot connect to the network.

How far is the router from the player?

Ask Your Own Networking Question
Customer reply replied 1 year ago
It is the same distance as my computer. You are NOT helping the situation any?
Network Technician: Nathan, System Administrator replied 1 year ago

I need to get some details from you to properly diagnose the problem, to ultimately resolve it.

Can you tell me the actual distance?

Ask Your Own Networking Question
Customer reply replied 1 year ago
Only about a dozen feet or less
Network Technician: Nathan, System Administrator replied 1 year ago

Okay, this could be an issue with the router, or the player.

The most likely issue is that the player needs to be updated before it can reconnect.

First unplug power to your router for 60 seconds, and do the same with the player.

If you still can't connect at that point, I need you to (at least temporarily) plug the player directly into your router with a wired conection (ethernet cable).

Then go into the player settings and look for the Software Update function and run that.

After it connects and updates, you can disconnect the cord and try it on wifi again.

If that still won't work on wifi, we can consider some other options, including manual network configuration or a wifi bridge adapter.

Ask Your Own Networking Question
Customer reply replied 1 year ago
When I go to the system information I see that the link connection status succeeded and the current IP address is correct, but the Provisioning server connection status failed, what does this mean?
Network Technician: Nathan, System Administrator replied 1 year ago

Okay so that means it is on your home network, but not getting to the internet.

Go into the network settings on the player, and manually set the DNS server to 8.8.8.8

Ask Your Own Networking Question
Customer reply replied 1 year ago
I am trying that but when the screen for ipv6 address comes up it says invalid ip address and it also has default gateway and primary DNS and secondary DNS. I cannot seem to get it change. You are not helping me and I am not paying $39 for you to do it! I am definitely not paying for this service if you just keep telling me to change something and I cannot get into it.
Network Technician: Nathan, System Administrator replied 1 year ago

Anything you are seeing about phone or remote service is an automated advertisement, not sent by me personally. It would not be possible to access your player remotely anyway.

I have no way of knowing what you can access or not, as I am not there to see it myself.

You should not be in ipv6 at all, it should be an ipv4 address.

Ask Your Own Networking Question
Customer reply replied 1 year ago
I changed the DNS to 8.8.8.8 like you said and I tried the network update and I am getting the message that connection status cannot be confirmed and cannot communicate with server. Please try again later. What is wrong? I have been communicating for the last couple of hours with you and getting nowhere. Why? Do you not know the system on sony Blu-ray
Network Technician: Nathan, System Administrator replied 1 year ago

There are many variables here, and I am reliant on you to follow with me through multiple steps to diagnose the problem and attempt to resolve it.

I am sorry that it is not a quicker process. As you do not appear interested in continuing to work with me to resolve this, I'll opt out of the question.

Best of luck to you,

Nathan

Ask Your Own Networking Question
Network Technician: Richard, Network Specialist replied 1 year ago
Richard
Richard, Network Specialist
Category: Networking
Satisfied Customers: 39,604
Experience: 20 years consulting in the IT industry with Networking
Verified

Hi there and welcome Shelly

Can you tell me please the make and model of your wifi router?

Thank you

Ask Your Own Networking Question
Ask Claws224 Your Own Question
Claws224
Claws224
Claws224, IEEE Network Engineer
Category: Networking
Satisfied Customers: 1,256
1,256 Satisfied Customers
Experience: IEEE, Microsoft

Claws224 is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you!

RPAustin, TX

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

Claws224

Claws224

IEEE Network Engineer

1,256 satisfied customers

IEEE, Microsoft

Kevin

Kevin

LAN/WAN Specialist

1,165 satisfied customers

Certified MCSA and MCP Network Administrator with over 20 years of PC experience.

Byron

Byron

PC Support Tech

625 satisfied customers

CCNA, A+, MCSE 11 years at a large law firm.

Eric K.

Eric K.

Network Administrator

510 satisfied customers

13 years of desktop, server and network support experience

Mr. Clark

Mr. Clark

Network Engineer

510 satisfied customers

Computer Business Owner / Former DoD Network Specialist

Chris L.

Chris L.

Support Specialist

446 satisfied customers

Certified Networking expert with over 10 years experience.

A. Stevens

A. Stevens

Network Administrator

428 satisfied customers

10+ years of Desktop, Laptop, and Server troubleshooting and support.

< Previous | Next >

Related Networking Questions
How to configure a ip address a router on a stick. Four
four workstation attached to a switch that is attached to 2900 Cisco router … read more
Jason Jones
Jason Jones
AAS Information Technology
6,316 satisfied customers
I have change the IP address, I have changed the subnet and
I have change the IP address, I have changed the subnet and still can't get a connection to my vp 540 printer … read more
Kris R
Kris R
IT Manager
Computing
2,305 satisfied customers
Windows 10 pro having ability to recognize home network but
windows 10 pro having ability to recognize home network but says it cannot connect to network. (previously have been able to) … read more
Richard
Richard
Network Specialist
39,604 satisfied customers
My acer laptop lost the IP address and cannot get internet,
My acer laptop lost the IP address and cannot get internet … read more
Dan
Dan
IT/Broadcast Engineer
Bachelor\u0027s Degree
506 satisfied customers
My computer will not stay connected to my home network it
My computer will not stay connected to my home network it keeps jumping off. I'm only having this issue with my laptop .my phone connects fine and everyone else In the house can connect but me … read more
Kris R
Kris R
IT Manager
Computing
2,305 satisfied customers
My workstations are not getting an ip address from my
My workstations are not getting an ip address from my windows 2008 server which provided DHCP.My network administrator is not available and I need my users up with local ip addresses.Help please.I can… read more
R Hefner
R Hefner
Solution Engineer
Masters of Science
64 satisfied customers
I was told that my servers ip address has to be directed to
I was told that my servers ip address has to be directed to port 20 so if they call in on inretnet they can access my 192.168.2.94 … read more
Samuel Kresslein
Samuel Kresslein
Associate\u0027s Degree
185 satisfied customers
I Have a support task to change IP address to manual IP
Hi I Have a support task to change IP address to manual IP address for a HP Laserjet 1536dnf MFP ,from my laptop( different IP address).How can I change the printers IP address to a static IP address … read more
Richard
Richard
Network Specialist
39,604 satisfied customers
Is there a way to set up an ip address outside the US, that
is there a way to set up an ip address outside the US, that will show as a USA IP address for transactions online… read more
GeekGal
GeekGal
IT Director
Bachelors Degree
423 satisfied customers
I have a home network based on a Netgear WND 4500 Router
I have a home network based on a Netgear WND 4500 Router that produces 50.4 mbs by wired connection at the router, 32.3 mbs by wifi at the router and 22.1mbs at my computer. I have installed a Ampedwi… read more
Byron
Byron
PC Support Tech
Bachelor's Degree
625 satisfied customers
My IP address shows board an Oregon. Somehow I got that
My IP address shows board an Oregon. Somehow I got that second IP address and when I deleted it, my IP in Connecticut ( the real one) was deleted by mistake. How do I get rid of Boardman and just have… read more
Mike the Mac Medic
Mike the Mac Medic
Creative and Apple IT Consultant
Some college
5,750 satisfied customers
I need to host some domains on another IP address. How do I
I need to host some domains on another IP address. How do I make sure all client side browsers DNS's will be updated? From reading articles, this could be a big problem. I need to make sure all browse… read more
arsufi2002
arsufi2002
Bachelor's Degree
322 satisfied customers
My Roku devise is not recognizing my IP address or WiFi.
My ROKU device is not recognizing my new WiFi, or IP address. I'm using my mobile phone app,because I lost my ROKU control. My phone is not more than 5 years old. Yesterday I was having problems with … read more
Richard
Richard
Network Specialist
39,604 satisfied customers
On a computer network that has a DHCP server giving out the
On a computer network that has a DHCP server giving out the local IP's and DNS information how does the following work: - if the DHCP server is coded with external DNS information how do the local wor… read more
Joseph Varner
Joseph Varner
Bachelors of Science
51 satisfied customers
Need ip address for samsung e6100, un46ES6100, there
need ip address for samsung e6100 JA: Just to clarify, what's the exact model of your Samsung? And what operating system are you running? Customer: un46ES6100 JA: Have you installed any updates recent… read more
Werner Leenen
Werner Leenen
BSc Computer Science
0 satisfied customers
I would like to ask an IT home network expert on how to
Hello I would like to ask an IT home network expert on how to setup bandwidth management with VIGOR Draytek router.… read more
Richard
Richard
Network Specialist
39,604 satisfied customers
Been having a lot of issues with DHCP not specific to my
Hi. Been having a lot of issues with DHCP not specific to my router.... internet dropping out.... ...it's never been upgraded aside the drivers from windoes. windows...sorry...lol … read more
Cody
Cody
Computer Science
1,468 satisfied customers
My IP address was hacked and changed. I cannot connect to my
My IP address was hacked and changed. I cannot connect to my mail server. I have the original IP address how do I reset it? … read more
Jason Jones
Jason Jones
AAS Information Technology
6,316 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x