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Claws224
Claws224, IEEE Network Engineer
Category: Networking
Satisfied Customers: 1256
Experience:  IEEE, Microsoft
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Desktop Computer with Windows XP service pack 3 Netgear 7550

Customer Question

Desktop Computer with Windows XP service pack 3
Netgear 7550 Router and Netgear WG111v2 adapter
limited or no connectivity with WG111v2 adapter
Submitted: 1 year ago.
Category: Networking
Expert:  Jason Jones replied 1 year ago.

Hello,

I am the person that will be helping you today.

- Hold down the two following keys at the same time: Windows key and the letter R
- In the box that comes up, type: cmd
- Click the Ok button.
- In the black window, type the following and press Enter: ipconfig
- Press Enter
Question #1: What is shown for the IP Address, Subnet Mask & Default Gateway?
- In the black window, type the following and press Enter: ping 4.2.2.3
Question #2: What does it say, replies or request timed outs?
- In the black box, type the following and press Enter: ping red.com
Question #3: What does it say, replies or request timed outs?
I will be standing by, looking forward to your response.

Thank you,
Jason

Expert:  Jason Jones replied 1 year ago.

Hello again,

Are you still with me? I ask because you have not responded to me, yet.

Thank you,

***** *****

Customer: replied 1 year ago.
Question 1:
cmd - ipconfig
IP = 0.0.0.0
subnet mask = 0.0.0.0
default gateway = blank (no answer)Question 2:
ping 4.2.2.3
TIME = 41 ms TTL = 55
TIME = 40 ms TTL = 55
TIME = 41 ms TTL = 55
TIME = 41 ms TTL = 55
there was no time out responseQuestion 3:
ping red.com
TIME = 50 ms TTL = 54
TIME = 50 ms TTL = 54
TIME = 50 ms TTL = 54
TIME = 50 ms TTL = 54
there was no time out response

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