Networking

Ask Computer Networking Questions and Get Answers ASAP

Ask a Computer Expert,
Get an Answer ASAP!

Networking

I am the original owner of a Netgear AC1200 range extender.

Customer Question
I left for vacation for...
I am the original owner of a Netgear AC1200 range extender. I left for vacation for a week and now the 2g-2gext will not connect to any device. I got in once to update firmware but now cannot even with Ethernet cable.
Thanks
Brian (###) ###-####
Submitted: 1 year ago.Category: Networking
Show More
Show Less
Ask Your Own Networking Question
Answered in 3 minutes by:
5/30/2016
Network Technician: Richard, Network Specialist replied 1 year ago
Richard
Richard, Network Specialist
Category: Networking
Satisfied Customers: 41,040
Experience: 20 years consulting in the IT industry with Networking
Verified

Hi there Brian and welcome

Can you remove the power to the extender and wait 5 minutes.

Then connect the power to it and tell me if you can now connect to it please.

Ask Your Own Networking Question
Customer reply replied 1 year ago
No does not connect
Network Technician: Richard, Network Specialist replied 1 year ago

Whats the message you get when it fails to connect?

Ask Your Own Networking Question
Customer reply replied 1 year ago
Just keeps looking for authentication and ip address
Network Technician: Richard, Network Specialist replied 1 year ago

Thanks, ***** ***** extender is a reset button. Using a pin or pen, push it in for 10 seconds then release while it is powered on.

Then set it up again like when you first received it and tell me if you can now connect please.

Ask Your Own Networking Question
Customer reply replied 1 year ago
That will take awhile.. be back with you
Customer reply replied 1 year ago
Per on or off
Network Technician: Richard, Network Specialist replied 1 year ago

Thank you

Ask Your Own Networking Question
Customer reply replied 1 year ago
Power
Network Technician: Richard, Network Specialist replied 1 year ago

ok, I have to via this system reply to every message, and I do not want to miss the completed reply, let me know please in a message when the process is complete or if you have an issue please

Ask Your Own Networking Question
Customer reply replied 1 year ago
Done... 5gext connects 2gext does not. Asks for authentication then obtaining ip address but no connection
Network Technician: Richard, Network Specialist replied 1 year ago

On which device? All devices?

Ask Your Own Networking Question
Customer reply replied 1 year ago
No device... I tried 3. All do the same
Network Technician: Richard, Network Specialist replied 1 year ago

ok, change the wireless channel for 2.4ghz to either 1,6 or 11 and tell me if it can connect on either of these please.

Wireless channel you find under wireless settings.

Ask Your Own Networking Question
Customer reply replied 1 year ago
On the extender?
Network Technician: Richard, Network Specialist replied 1 year ago

yes please

Ask Your Own Networking Question
Customer reply replied 1 year ago
Cannot get into the extender to change
Network Technician: Richard, Network Specialist replied 1 year ago

Even on 5GHZ? As it was connecting on that correct?

Ask Your Own Networking Question
Customer reply replied 1 year ago
I'll try again on 5g
Network Technician: Richard, Network Specialist replied 1 year ago

thanks

Ask Your Own Networking Question
Customer reply replied 1 year ago
Mywifiext.net says setup successful. Got 5g wifi but cannot get into extender 192.168.1.250
Network Technician: Richard, Network Specialist replied 1 year ago

Is this a windows computer?

Ask Your Own Networking Question
Customer reply replied 1 year ago
Using an iPad ... have no wifi windows computer. Only windows computers are network hardwired
Network Technician: Richard, Network Specialist replied 1 year ago

ok, on the iPad go to Settings, general, Reset, reset network settings.

Once done, connect to the wifi again and tell me if it now functions please.

Ask Your Own Networking Question
Customer reply replied 1 year ago
Ok
Network Technician: Richard, Network Specialist replied 1 year ago

it connected?

Ask Your Own Networking Question
Customer reply replied 1 year ago
Still waiting for ipad
Network Technician: Richard, Network Specialist replied 1 year ago

ok, thanks

Ask Your Own Networking Question
Customer reply replied 1 year ago
5gext no longer connects.. just grinding
Network Technician: Richard, Network Specialist replied 1 year ago

Thanks

It is the internal memory that has faulted.

A corrupted firmware can cause this. But we have ruled this out.

I am really sorry about this and you are going to have to return the extender to have it replaced. It will be covered by the warranty if this has not expired, and the replacement will be done at no cost to you.

I am really sorry about this, and if you have problems, or would like any additional information or assistance, please do not hesitate to let me know.

And if you can take a second to rate my service by clicking one of the stars at the top of the page, then submit, that would be greatly appreciated.

Thank you

Ask Your Own Networking Question
Customer reply replied 1 year ago
I will not downgrade your help but please cancel all charges to my credit card and any subscription. Please send proof of cancellationSorry
Brian
Network Technician: Richard, Network Specialist replied 1 year ago

oh ok Brian, if you don't intend to pay me for the service recieved, then you need to contact customer service for a refund

Ask Your Own Networking Question
Ask Richard Your Own Question
Richard
Richard
Richard, Network Specialist
Category: Networking
Satisfied Customers: 41,040
41,040 Satisfied Customers
Experience: 20 years consulting in the IT industry with Networking

Richard is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you!

RPAustin, TX

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

Claws224

Claws224

IEEE Network Engineer

1,256 satisfied customers

IEEE, Microsoft

Kevin

Kevin

LAN/WAN Specialist

1,165 satisfied customers

Certified MCSA and MCP Network Administrator with over 20 years of PC experience.

Byron

Byron

PC Support Tech

640 satisfied customers

CCNA, A+, MCSE 11 years at a large law firm.

Eric K.

Eric K.

Network Administrator

510 satisfied customers

13 years of desktop, server and network support experience

Mr. Clark

Mr. Clark

Network Engineer

510 satisfied customers

Computer Business Owner / Former DoD Network Specialist

Chris L.

Chris L.

Support Specialist

447 satisfied customers

Certified Networking expert with over 10 years experience.

A. Stevens

A. Stevens

Network Administrator

428 satisfied customers

10+ years of Desktop, Laptop, and Server troubleshooting and support.

< Previous | Next >

Related Networking Questions
Can't remembered my IP address, password. Vizio,smart
Can't remembered my IP address, password JA: Just to clarify, what device or product are you trying to access? Customer: Vizio,smart tv-D32 JA: How long have you had your TV-D32? Customer: Just got fo… read more
Isaac Franklin
Isaac Franklin
Associate of Science in Social Sciences
971 satisfied customers
What is the ip address to access my Linksys router? Can't
what is the ip address to access my Linksys router? … read more
Jason Jones
Jason Jones
AAS Information Technology
6,320 satisfied customers
Our company is running out of the 254 ip addresses available
Our company is running out of the 254 ip addresses available on the subnet we use. We are adding more hardware and would like to keep all devices accessible from any other pc without having to change … read more
Cody
Cody
Computer Science
1,708 satisfied customers
How to configure a ip address a router on a stick. Four
four workstation attached to a switch that is attached to 2900 Cisco router … read more
Jason Jones
Jason Jones
AAS Information Technology
6,320 satisfied customers
I have change the IP address, I have changed the subnet and
I have change the IP address, I have changed the subnet and still can't get a connection to my vp 540 printer … read more
Kris R
Kris R
IT Manager
Computing
2,652 satisfied customers
My acer laptop lost the IP address and cannot get internet,
My acer laptop lost the IP address and cannot get internet … read more
Dan
Dan
IT/Broadcast Engineer
Bachelor\u0027s Degree
508 satisfied customers
My workstations are not getting an ip address from my
My workstations are not getting an ip address from my windows 2008 server which provided DHCP.My network administrator is not available and I need my users up with local ip addresses.Help please.I can… read more
R Hefner
R Hefner
Solution Engineer
Masters of Science
74 satisfied customers
I was told that my servers ip address has to be directed to
I was told that my servers ip address has to be directed to port 20 so if they call in on inretnet they can access my 192.168.2.94 … read more
Samuel Kresslein
Samuel Kresslein
Associate\u0027s Degree
190 satisfied customers
I Have a support task to change IP address to manual IP
Hi I Have a support task to change IP address to manual IP address for a HP Laserjet 1536dnf MFP ,from my laptop( different IP address).How can I change the printers IP address to a static IP address … read more
Richard
Richard
Network Specialist
41,040 satisfied customers
Is there a way to set up an ip address outside the US, that
is there a way to set up an ip address outside the US, that will show as a USA IP address for transactions online… read more
GeekGal
GeekGal
IT Director
Bachelors Degree
447 satisfied customers
My IP address shows board an Oregon. Somehow I got that
My IP address shows board an Oregon. Somehow I got that second IP address and when I deleted it, my IP in Connecticut ( the real one) was deleted by mistake. How do I get rid of Boardman and just have… read more
Mike the Mac Medic
Mike the Mac Medic
Creative and Apple IT Consultant
Some college
5,750 satisfied customers
I need to host some domains on another IP address. How do I
I need to host some domains on another IP address. How do I make sure all client side browsers DNS's will be updated? From reading articles, this could be a big problem. I need to make sure all browse… read more
arsufi2002
arsufi2002
Bachelor's Degree
322 satisfied customers
My Roku devise is not recognizing my IP address or WiFi.
My ROKU device is not recognizing my new WiFi, or IP address. I'm using my mobile phone app,because I lost my ROKU control. My phone is not more than 5 years old. Yesterday I was having problems with … read more
Richard
Richard
Network Specialist
41,040 satisfied customers
Need ip address for samsung e6100, un46ES6100, there
need ip address for samsung e6100 JA: Just to clarify, what's the exact model of your Samsung? And what operating system are you running? Customer: un46ES6100 JA: Have you installed any updates recent… read more
Werner Leenen
Werner Leenen
BSc Computer Science
0 satisfied customers
My IP address was hacked and changed. I cannot connect to my
My IP address was hacked and changed. I cannot connect to my mail server. I have the original IP address how do I reset it? … read more
Jason Jones
Jason Jones
AAS Information Technology
6,320 satisfied customers
WHAT IS AN IP ADDRESS TO VONNECY MT TABLET TO MY INTERNET?
WHAT IS AN IP ADDRESS TO VONNECY MT TABLET TO MY INTERNET? … read more
Russell H.
Russell H.
computer technology consultant
Vocational, Technical or Trade Scho
781 satisfied customers
Question on my personal home IP address ISP--Time Warner
Question on my personal home IP address ISP--Time Warner Cable, Type is Broadband, Assignment is Dynamic.My concern---I can geolocate (W3C) my computer IP location to my home coordinates if I allow ac… read more
robert
robert
Bachelor's Degree
2,594 satisfied customers
Having problems with IP Address, try to change setting from
Having problems with IP Address, try to change setting from auto to manual to reset but will not change. believe it cld be a firewall problem? had same problem with laptop … read more
Dan
Dan
IT/Broadcast Engineer
Bachelor\u0027s Degree
508 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x