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Pete, Networking Engineer
Category: Networking
Satisfied Customers: 17908
Experience:  CISCO Certified Networking Engineer
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I got a I pad air off a guy off the internet I did a factory

Customer Question

I got a I pad air off a guy off the internet I did a factory reset while I'm setting it up its says "please enter your credentials to authenticate your device" and I have no idea what to do
Submitted: 1 year ago.
Category: Networking
Expert:  Pete replied 1 year ago.
Hi there,This message means that the previous owner has locked the device so it cannot be used.You will need to check with the seller if they have the correct username and password ***** unlock the device or if it was stolen.