How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Byron Your Own Question
Byron
Byron, PC Support Tech
Category: Networking
Satisfied Customers: 2834
Experience:  CCNA, A+, MCSE 11 years at a large law firm.
13274453
Type Your Networking Question Here...
Byron is online now
A new question is answered every 9 seconds

Please help! We had to reset our router because it wasn't working,

Customer Question

Please help! We had to reset our router because it wasn't working, but now the username and password ***** not working. The router is working but we have no way to log-in our devices or set a new password.
WRT 120N
v1.0.04
uuid:00000000-0000-0001-0000-98fc11d8236e
192.168.1.1
***@******.***
Submitted: 1 year ago.
Category: Networking
Expert:  Byron replied 1 year ago.
Hi Kurt. My name is***** you for your question and the opportunity to assist.Based on the model number and IP address posted above clicking this link: 192.168.1.1should land you on the login page for the router. Leave the username space emptyand enter admin as the password.Click the Wireless tab from the horizontal menuthen click the Wireless Security subtab.set Security Mode to WPA2 Personalset Encryption to AEScreate an 8 or more character Passphrase (this is your wireless password)and Save Settings.If needed I can securely connect and perform these steps for you.
Expert:  Byron replied 1 year ago.
Hi Kurt. Were you able to get that set up? I'll be online all afternoon.
Expert:  Byron replied 1 year ago.
Please let me know if you need more assistance.