How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Claws224 Your Own Question
Claws224, IEEE Network Engineer
Category: Networking
Satisfied Customers: 1256
Experience:  IEEE, Microsoft
Type Your Networking Question Here...
Claws224 is online now
A new question is answered every 9 seconds

I am trying to get wifi child's tablet that I just bought

Customer Question

I am trying to get wifi for a child's tablet that I just bought and cannot get connected. I called my provider and confirmed the password ***** it will not connect either under my main wifi connection or my wifi guest connection
Submitted: 1 year ago.
Category: Networking
Expert:  Viet - Network Tech replied 1 year ago.
Hi,I'm sorry about the issue. What's the model of your new tablet?What's the exact error or message when trying to connect your tablet to your wi-fi / wireless network name?What is the model of your Internet modem/router device?Do you also have a Windows XP, Vista, or 7 or 8 or 10 or Mac computer?Please reply at the box below. Thank you.
Customer: replied 1 year ago.
It is a fire kids edition from Amazon. When I try to access the internet I get the code authenticating and then saved and then no internet access detected. My laptop is working just fine. I have Windows 7 and my router is model E 3000.