How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Claws224 Your Own Question
Claws224, IEEE Network Engineer
Category: Networking
Satisfied Customers: 1256
Experience:  IEEE, Microsoft
Type Your Networking Question Here...
Claws224 is online now
A new question is answered every 9 seconds

Cogeco has advised that someone has attempted to gain access

Customer Question

Cogeco has advised that someone has attempted to gain access to our dlink router and that we should turn off tha access. to router and that their was a way to do that on your web site. Please advise us how to do this. Thank you.
Submitted: 1 year ago.
Category: Networking
Expert:  IT Miro replied 1 year ago.
Hello! My name is***** am a certified computer professional who will assist you with the problem you described.If you have reasons to believe someone has connected to your D-Link wireless router and is using your Internet connection, you can change the current wireless network password. In case you don't use a wireless network, but connect to the router using a network cable, ou can disable the wireless network on the router altogether. Let me know what you would like to do and I will provide the instructions for you.I am awaiting your reply.Thanks,IT Miro
Expert:  IT Miro replied 1 year ago.
Hello again!I am following up with you to see if you require further assistance. Let me know by sending me a reply below.Thanks,IT Miro
Expert:  IT Miro replied 1 year ago.
Hello!Let me know if you were able to receive my messages.