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Claws224
Claws224, IEEE Network Engineer
Category: Networking
Satisfied Customers: 1256
Experience:  IEEE, Microsoft
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My lenovo tablet will not stay connected to the internet

Customer Question

my lenovo tablet will not stay connected to the internet
Submitted: 1 year ago.
Category: Networking
Expert:  Jason Jones replied 1 year ago.

Hello,

I am the person that will be helping you today.

May I ask for the model name of your Lenovo tablet?

I will be standing by, looking forward to your response.

Thank you,
Jason

Customer: replied 1 year ago.
Lenovo TAB 2 A 7.
It appears that the tablet will not connect with my router. It connects with other WIFI's ok.
Lesley
Expert:  Jason Jones replied 1 year ago.

Thank you for the update. May I start a secure remote assistance session with you so that I can better help you resolve this problem? When the remote session begins, a chat window will appear that we can use to communicate with each other.

Customer: replied 1 year ago.
I am not really comfortable with someone accessing my computer
Expert:  Jason Jones replied 1 year ago.

Hello,

I understand your anxiety. I have remoted into computers several thousand times with no problems, but I understand. How do you wish to continue and how do you wish for me to analyze the problem?

Thank you,

Jason

Customer: replied 1 year ago.
Ok I will allow you to connect
Expert:  Jason Jones replied 1 year ago.

After you click the "Accept this offer" button for the remote service, the remote link will be posted here. That will be the last charge for today.

Customer: replied 1 year ago.
Jason,
I already paid for assistance on the first day I contacted you
Expert:  Jason Jones replied 1 year ago.

Oh okay.

Follow the instructions below to begin the remote helping screen.

Remote page: http://remote.jasonfixedit.com

After clicking the link above, enter the following two digit number: 13 and click the circle button to start the remote application.
(After the file finishes downloading, please open the file and run it.)

Expert:  Jason Jones replied 1 year ago.

I have run out of ideas.

For this reason, I am opting out of the question and allowing another expert the chance to help.

The next expert will see all that is on this page, so there will be no need to repeat anything.

When another expert picks this up, you will be notified by email.

Thank you for your patience.

- Jason

Expert:  Richard replied 1 year ago.

Hi there and welcome

To confirm, the Tablet is running windows 7 correct?

And what is the make and model of your router?

Thank you