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Claws224, IEEE Network Engineer
Category: Networking
Satisfied Customers: 1256
Experience:  IEEE, Microsoft
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My roku will not accept my wifi, I have the screen asking

Customer Question

My roku will not accept my wifi
JA: Sometimes things that you think will be really complicated end up being easy to fix. The Network Technician I'm going to connect you with knows all the tricks and shortcuts. Tell me a bit more about what's going on so he can help you best.
Customer: I have the screen asking for wifi password. Entered password. Will not connect
JA: Is there anything else the Network Technician should be aware of?
Customer: Dont think so
JA: I'm sending you to a secure page on JustAnswer so you can place the $5 fully refundable deposit now. While you're filling out that form, I'll tell the Network Technician about your situation and connect you two.
Submitted: 1 year ago.
Category: Networking
Expert:  Kamil Anwar replied 1 year ago.

Are you sure that the password *****'re entering is correct?

Customer: replied 1 year ago.
Duh. YES
Expert:  Kamil Anwar replied 1 year ago.

May i connect with you remotely on your computer to check the router settings?

Customer: replied 1 year ago.
You will charge me?
Expert:  Kamil Anwar replied 1 year ago.

This is a paid service. I am assisting you with your issue, so yes.

Expert:  Kamil Anwar replied 1 year ago.

The charge for remoting in to your system and troubleshooting the router would be $26

Customer: replied 1 year ago.
I want my $5 back
Expert:  Kamil Anwar replied 1 year ago.

You can request refund by mailing***@******.***. Since i am a tech only, i cannot assist with refunds. BUT once you e-mail, they will be able to have it refunded.

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