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Hello! My name is*****I am a certified computer professional who will assist you with the problem you described.Please tell me if you created only 1 user account or several.I am awaiting your reply.Thanks,IT Miro
I mean, when you reach the Windows logon screen on your laptop, do you see only 1 user account listed, or several?
In your original question description, you wrote "forgot password. now cannot get into my laptop", but now you say you are on your desktop. In order to access the desktop, you need to sign in with an account first.
So, are you able to access your laptop or not? Please provide more information about the problem since I am quite confused.
Sorry for the delay.
Please do the following:
1. Completely shut down your laptop by pressing the power button for about 5 seconds, until it shuts down
2. Release the power button and wait for 20 seconds
3. Turn the laptop on by pressing the power button again
4. Once you reach the logon screen, let me know if it still asks you to enter the password. If yes, type here the Microsoft account (e-mail address) that is displayed there and I will assist you with the password *****
If you the password ***** ***** there, please type here the Microsoft account (e-mail address) that is displayed on the screen and I will assist you with the password *****
Hello again!I am following up with you to see if you require further assistance. Let me know by sending me a reply below.Thanks,IT Miro