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IT Miro
IT Miro, Computer Scientist
Category: Networking
Satisfied Customers: 3140
Experience:  Bachelor's Degree in Information Technology, Microsoft Certified Professional
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My iPad will not go to the internet because it says it is

Customer Question

My iPad will not go to the internet because it says it is not connected to WiFi, but when I go to Settings, it says it is connected to Wi-Fi. It is charged 100%. Please help!
Submitted: 1 year ago.
Category: Networking
Expert:  IT Miro replied 1 year ago.

Hello! My name is*****
I am a certified computer professional who will assist you with the problem you described.

I suggest removing the current WiFi network profile and re-connecting to your WiFi network again which should solve the problem you are experiencing.

Here is how to do that:

1. On your iPad, go to the home screen

2. Tap on the Settings icon

3. In the Settings menu, tap on Wi-Fi

4. On the right side, tap on your WiFi network name

5. Now tap on Forget This Network located at the top. Confirm when asked

6. Now go back to the Wi-Fi menu and disable the WiFi by sliding the WiFi switch from right to left

7. Now restart your iPad

8. After the restart, re-enable the WiFi by sliding the WiFi switch from left to right

9. You should see available wireless networks in range. Find yours and tap on it to connect

10. Type your WiFi network password ***** case your network is password-protected. When connected, check if the Internet will now work

Let me know the results.

Regards,
IT Miro

Customer: replied 1 year ago.
I did all of this & it did not work. I have tried over & over to get back to you, but it constantly sent me to somewhere else.
Expert:  IT Miro replied 1 year ago.

Hello again!

I am sorry to see the problem remained. Please check if there is a way to connect your iPad to any other WiFi network, other than yours. That way you can see if the problem is with your iPad or your home WiFi network.

Let me know the results.

Customer: replied 1 year ago.
My husband took it to a computer store for them to fix it.
Expert:  IT Miro replied 1 year ago.

OK. Thanks for letting me know. Hopefully, it will be fixed there.

In case you require any other assistance, let me know.

Regards,

IT Miro

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