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Lost password surfboard SB6141 have new laptop can't get on…

Customer Question
Lost password ***** motorolla...

Lost password ***** motorolla surfboard SB6141 have new laptop can't get on internet

Technician's Assistant: Sometimes things that you think will be really complicated end up being easy to fix. The Network Technician I'm going to connect you with knows all the tricks and shortcuts. Tell me a bit more about what's going on so he can help you best.

Computer requesting router password (that I lost) to connect to internet to set up/use mew laptop

Technician's Assistant: Is there anything else important you think the Network Technician should know?

New Dell laptop trying to connect to internet via router but I need password ***** sure what else is required

Submitted: 2 years ago.Category: Networking
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Answered in 2 minutes by:
3/5/2016
Network Technician: Byron, PC Support Tech replied 2 years ago
Byron
Byron, PC Support Tech
Category: Networking
Satisfied Customers: 3,407
Experience: CCNA, A+, MCSE 11 years at a large law firm.
Verified

Hi. My name is***** you for your question and the opportunity to assist.

Is the computer you are using now on this page connected wirelessly?

And is it a Windows computer?

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Customer reply replied 2 years ago
The computer I am using is not wireless, our phones are and the new laptop we want to set up is
Customer reply replied 2 years ago
the router is running off our desktop
Network Technician: Byron, PC Support Tech replied 2 years ago

Thanks. The 6141 is a cable modem. What kind of wireless router are you using?

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