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Acer 500 is locked from password forgot, Acer 500 tablet is…

Customer Question
Acer 500 is locked...

Acer 500 is locked from password *****

Technician's Assistant: Thanks. Can you give me any more details about your issue?

Acer 500 tablet is locked due forvi Forgetting my password

Submitted: 2 years ago.Category: Networking
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Answered in 16 minutes by:
2/29/2016
Network Technician: Viet - Network Tech, Computer Support Specialist replied 2 years ago
Viet - Network Tech
Viet - Network Tech, Computer Support Specialist
Category: Networking
Satisfied Customers: 40,204
Experience: Great troubleshooting skills with computer and network.
Verified

Hi,

I'm sorry about the issue. Is it the Acer android tablet model A500 or something else?

Is it okay to reset the tablet fresh, so you can re-set it up fresh, like brand-new, with a new password ***** want?

Please reply at the box below. Thank you.

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Network Technician: Viet - Network Tech, Computer Support Specialist replied 2 years ago

Please press and hold power on/off button on tablet, then power it off. Then watch the video instructions at the website below:

https://youtu.be/ZTAmn0aOCBw?t=60

; (watch it starting at the one minute mark.)

; if needed, here is another video:

https://www.youtube.com/watch?v=eZ6Wyjt7Lag

Please reply at the box below to continue. Thank you.

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Customer reply replied 2 years ago
It did not help.where is my refund
Network Technician: Viet - Network Tech, Computer Support Specialist replied 2 years ago

I'm sorry; we guarantee our service, so don't worry. Were you able to follow the steps at the video website below:

https://www.youtube.com/watch?v=eZ6Wyjt7Lag

Are you stuck at any step? Please reply at the box below. Thank you.

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Customer reply replied 2 years ago
It did all the steps a couple of times and still not resetting
Network Technician: Viet - Network Tech, Computer Support Specialist replied 2 years ago

I'm sorry. Can you try:

  1. Power off the tablet (press and hold power button and power off.)
  2. Press & hold the Volume Up button.
  3. While holding the Volume Up button, press & hold the Power button for 3 seconds, then release. Keep holding the Volume Up button.
  4. Once the tablet vibrates (it should vibrate soon), switch / slide the touchscreen lock switch on and off quickly and repeatedly while still holding the Volume Up button.
  5. Once the "Erasing Userdata..." message appears in the upper left corner, release the Volume Up button and stop switching the touchscreen lock switch
  6. Wait a bit and check.

- If that does still not work, can you please confirm your Acer tablet model?

Please let me know. Thank you for your patience.

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Customer reply replied 2 years ago
Did not work and uwa its a acer 500
Network Technician: Richard, Network Specialist replied 2 years ago
Richard
Richard, Network Specialist
Category: Networking
Satisfied Customers: 45,547
Experience: 20 years consulting in the IT industry with Networking
Verified

Hi there Stefanie

How far are you able to get to with the steps?

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Customer reply replied 2 years ago
Hi sir. I did all the steps but they not working. Its not resetting.the little writing is coming up but when it come back on the same way
Network Technician: Richard, Network Specialist replied 2 years ago

When you say writing, what exactly do you see? What text does it give?

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Customer reply replied 2 years ago
The little writing like its rebooting but it dont.
Network Technician: Richard, Network Specialist replied 2 years ago

Do you see Erasing Data as a message?

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Customer reply replied 2 years ago
No.
Customer reply replied 2 years ago
I didnt get my situation resolve.i want my refund but i want do this no more cauae there should of been a better concept when it did not work
Network Technician: Richard, Network Specialist replied 2 years ago

No problem, you can get a refund here

http://ww2.justanswer.com/help/how-can-i-request-refund

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Richard
Richard, Network Specialist
Category: Networking
Satisfied Customers: 45,547
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