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Trying to reset my computer so I can connect to the

Customer Question
internet. How do u...
Trying to reset my computer so I can connect to the internet. How do u get to right click on command prompt
Submitted: 2 years ago.Category: Networking
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Answered in 4 minutes by:
2/28/2016
Network Technician: Jason Jones, Network Technician replied 2 years ago
Jason Jones
Jason Jones, Network Technician
Category: Networking
Satisfied Customers: 18,947
Experience: Years of experience and education.
Verified

Hello,

I am the person that will be helping you today.

Are you attempting to connect the computer to the network with a network cable or wirelessly?

I will be standing by, looking forward to your response.

Thank you,
Jason

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Customer reply replied 2 years ago
Wirelessly. Like I said this was working. I attempted to connect by entering isp name and password ***** says it can't do it
Network Technician: Jason Jones, Network Technician replied 2 years ago

Thank you for the update. You won't need to enter the ISP name and password. If you plug it into your router with a network cable, can you get online that way? If it does work that way, may I start a secure assistance remote session with you so that I can then get your wireless working?

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Customer reply replied 2 years ago
Sure remote onto my computer that is fine... good to know there is an option to connect if need be.
Network Technician: Jason Jones, Network Technician replied 2 years ago

After you click the "Accept this offer" button for the remote service, the remote link will be posted here. That will be the last charge for today.

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