Networking

Ask computer networking questions and get answers ASAP

Ask a Computer Expert,
Get an Answer ASAP!

I made my 5g network undiscoverable and I cannot find it…

Customer Question
I made my 5g...

I made my 5g network undiscoverable and I cannot find it after forgeting it in Win 10

Technician's Assistant: Networking issues can get really frustrating, but I know just the Network Technician to help you. Tell me a bit more about what's going on so he can help you best.

I have an arris router from Time Warner and the 5G network does not appear in the list of networks I can access

Technician's Assistant: Is there anything else important you think the Network Technician should know?

My phone finds it just fine

Submitted: 2 years ago.Category: Networking
Show More
Show Less
Ask Your Own Networking Question
Answered in 1 hour by:
2/27/2016
Network Technician: hongkongpom, Computer Support Specialist replied 2 years ago
hongkongpom
hongkongpom, Computer Support Specialist
Category: Networking
Satisfied Customers: 1,464
Experience: Microsoft Certified Desktop Support Techician since 2007
Verified

Hello there please open a web browser on this computer that you're using to talk to me and type in the IP address of the router.

You will be presented with the router log in page. Try admin as the username and password ***** the password. If no luck then try 1234 for the password ***** even try leaving the password *****

Once you are connected to the router's admin page you can go to the wireless set up and activate the SSID again which will make your router discoverable again.

If you still have no luck, you can reset the router which will return it to the factory settings using the passwords which should be on a label on the rear or bottom of the router. When you do this, any change to the router that you have made such as changing the password ***** be lost.

Ask Your Own Networking Question
Customer reply replied 2 years ago
It is in windows 10 not in the router everything else/all other devices have no problem finding this device. At one point I forgot the 5G side. Now I never see it except on other devices, I tried changing the name and everything. Even whitelisting only my mac address. If I was in Win 8 or below I would just manual connect but Win 10 does not allow that unless you can see it in the wireless bar
Customer reply replied 2 years ago
This is a rip off you guys won't last long
Network Technician: hongkongpom, Computer Support Specialist replied 2 years ago

Hello sorry for the delay in replying but I am in South Africa.

Please go into the Wifi adapter Properties than Update Driver "Browse my computer for driver software" and "Let me pick from a list of device drivers on my computer" Pick the option for your adapter and the 5GHz wifi

Don't let Windows use the default driver otherwise it'll tell you that the driver is already installed. You must choose the "Let me pick from a list".

Please report back

Ask Your Own Networking Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a network technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask hongkongpom Your Own Question
hongkongpom
hongkongpom
hongkongpom, Computer Support Specialist
Category: Networking
Satisfied Customers: 1,464
1,464 Satisfied Customers
Experience: Microsoft Certified Desktop Support Techician since 2007

hongkongpom is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you!

RPAustin, TX

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

Claws224

Claws224

IEEE Network Engineer

1,256 satisfied customers

IEEE, Microsoft

Kevin

Kevin

LAN/WAN Specialist

1,165 satisfied customers

Certified MCSA and MCP Network Administrator with over 20 years of PC experience.

Byron

Byron

PC Support Tech

677 satisfied customers

CCNA, A+, MCSE 11 years at a large law firm.

Eric K.

Eric K.

Network Administrator

510 satisfied customers

13 years of desktop, server and network support experience

Mr. Clark

Mr. Clark

Network Engineer

510 satisfied customers

Computer Business Owner / Former DoD Network Specialist

Chris L.

Chris L.

Support Specialist

448 satisfied customers

Certified Networking expert with over 10 years experience.

Kamil Anwar

Kamil Anwar

Certified Networking Engineer

433 satisfied customers

8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.

< Previous | Next >

Related Networking Questions
I have a dual band router. My old Brother will only connect
I have a dual band router. My old Brother will only connect on 2.4g. My computers are on 5g. Can a printer that is on the 2.4g side be "seen" and connected to by devices using 5g wireless?Thank you.… read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
994 satisfied customers
Having trouble with wi fi conncection. I can connect to 2g
Having trouble with wi fi conncection. I can connect to 2g network but the computer cannot find the 5g network. works ok sometimes but not consistently. Don't know if problem is wih computer or networ… read more
Jason Jones
Jason Jones
AAS Information Technology
6,329 satisfied customers
I have a nighthawk R7000 dual band router and for some
I have a nighthawk R7000 dual band router and for some reason it will only allow 1 or 2 connections to the 5g wifi, if my laptop for instance is connected to 5g then I try and connect my phone to it i… read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,133 satisfied customers
I am still wondering why I can't connect my computer and
I am still wondering why I can't connect my computer and phones to the Arris. Can I give you the make? which number do I put in as the password ***** connect? pre shared key or wps pin. it gives a # f… read more
Harold Hanna
Harold Hanna
Sr System Administrator
Associates in General Studies
94 satisfied customers
I have an E3000 link sys, doesn't seem to be working any
i have an E3000 link sys, doesn't seem to be working any more, have tried to unplug and replug several times. any ideas? … read more
Harold Hanna
Harold Hanna
Sr System Administrator
Associates in General Studies
94 satisfied customers
I have just installed the AC3100 extreme Wi-Fi router.
I have just installed the AC3100 extreme Wi-Fi router. Created two networks, wifi_5G and wifi_2G. When I list the available networks a "phantom' network is available with a name similar to the ones I … read more
Byron
Byron
PC Support Tech
Bachelor's Degree
677 satisfied customers
I reset my DIR-601 to factory defaults and used the DVD to
Hi. I reset my DIR-601 to factory defaults and used the DVD to quick install. Everything seemed to go well (it was the third attempt) complete with naming the network, adding WEP security key in place… read more
Josh
Josh
It Support Specialist
Associate Degree
5,159 satisfied customers
I cannot get my arris wifi to show up on any of my devises.
I cannot get my arris wifi to show up on any of my devises. I can see it is working on my PC but under ethernet connection … read more
Eric Ewing
Eric Ewing
University IT Manager
185 satisfied customers
, I have an Asus RT-AC68W Dual Band wireless router in
Hello, I have an Asus RT-AC68W Dual Band wireless router in my home. It was professionally installed to power a wireless home security/climate/entertainment system. The wireless router is no longer on… read more
robert
robert
Bachelor's Degree
2,594 satisfied customers
Hi there, I have a Wimax Panel Antenna Model: ARW-2300-2700
Hi there, I have a Wimax Panel Antenna Model: ARW-2300-2700 Freq: 2300-2700 MHz VSWR < 1.5 Gain: 10 dBi Origin: Made-In-China That device is hooked up to the Rosewill Wireless 802.11G Router Model:… read more
robert
robert
Bachelor's Degree
2,594 satisfied customers
How do I set up my mac computer with your net gear router?
How do I set up my mac computer with your net gear router? I have airport turned on but when I connect the router to the computer, I cannot connect to the internet. I have a cable modem.… read more
Kevin
Kevin
LAN/WAN Specialist
High School or GED
1,165 satisfied customers
Hello, i just got a new Netgear router about a week ago and
Hello, i just got a new Netgear router about a week ago and it was working fine till a couple of days, It says i have a Internet conection but i doesnt take me to the web page. it says its got somethi… read more
Kevin
Kevin
LAN/WAN Specialist
High School or GED
1,165 satisfied customers
Several months ago I bought a Neatgear Wireless G Router WGR614v10
Several months ago I bought a Neatgear Wireless G Router WGR614v10 to be able to receive Netflix through my Wii with Time Warner service. It has never worked and I had an experienced computer guy inst… read more
Claws224
Claws224
IEEE Network Engineer
1,256 satisfied customers
Hi. I need to figure this out in 2 days, please help. My parents
Hi. I need to figure this out in 2 days, please help. My parents have Time Warner Cable and their modem is an Arris TM502G (link to modem here: http://www.arrisi.com/product_catalog/listers/index.asp?… read more
Adam Lowrance
Adam Lowrance
Senior Technician
Vocational, Technical or Trade Scho
327 satisfied customers
I have hooked up my PS3 through a Time Warner cable modem/router
I have hooked up my PS3 through a Time Warner cable modem/router The PS3 overall works fine but I cannot establish an internet connection. I receive the message "The attempt to obtain an IP address ti… read more
Freddy M.
Freddy M.
IT Technician
Vocational, Technical or Trade Scho
135 satisfied customers
I have a Samsung 3D Blu-Ray Player BD-C800 and want to stream
I have a Samsung 3D Blu-Ray Player BD-C6800 and want to stream Netflix to the TV. I am getting stopped at the infamous "Gateway Ping" after spending 20 + hours at it via Google. I have Time Warner Cab… read more
Kevin
Kevin
LAN/WAN Specialist
High School or GED
1,165 satisfied customers
can a westell versalink 327w, work with arris modem from comcast
can a westell versalink 327w, work with arris modem from comcast? and how can get it to work?… read more
Kevin
Kevin
LAN/WAN Specialist
High School or GED
1,165 satisfied customers
Hi there, my name is Stewart! I have a Netgear 54 Mbps Wireless
Hi there, my name is Stewart! I have a Netgear 54 Mbps Wireless Router WGR614 v4. It has been great but I am now having trouble with my wife's computer being connected! The "2 little screens at the bo… read more
Network Bill
Network Bill
Bachelor\u0027s Degree
1,069 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x