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I cant get my pc or iPhone to view my dvr security cameras,

Customer Question
I cant get my...

I cant get my pc or iPhone to view my dvr security cameras

Technician's Assistant: Sometimes things that you think will be really complicated end up being easy to fix. The Network Technician I'm going to connect you with knows all the tricks and shortcuts. Tell me a bit more about what's going on so he can help you best.

I have a bunker hill 8 camera security system nd I cant view it from my iPhone or PC

Submitted: 2 years ago.Category: Networking
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Answered in 1 hour by:
2/27/2016
Network Technician: Dan, Network Administrator replied 2 years ago
Dan
Dan, Network Administrator
Category: Networking
Satisfied Customers: 2,410
Experience: 25 years experience as computer tech and network administrator. Comp TIA A-Plus Certified.
Verified

Hello and thank you for your question, I look forward to assisting you today. I need to ask a few more questions please. Are you trying to view your camera's remotely from outside of your home? Also, did this just happen suddenly and had the system been working okay prior to this?

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Customer reply replied 2 years ago
No... New system. I want to view from my cell when I leave my house. My Bunker Hill security system DVR is connected to my Verizon wifi modem. I tried inputting all the information into the DVR... IP address, etc when I followed all the direction from the security system but nothing seems to work.
Network Technician: Dan, Network Administrator replied 2 years ago

The first thing you will need to do is to verify that you have a static IP address. You can do that by contacting your internet service provider. In order to view your system remotely, you will need what is referred to as your public IP address. That along with a few other pieces of information input into your cell phone, will allow you to view your system. Let me know when you find out if IP address is static or not/

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