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No internet connection message on my new lenovo g50-45

Customer Question
No internet connection message on my new lenovo g50-45
Submitted: 2 years ago.Category: Networking
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Answered in 5 minutes by:
2/26/2016
Network Technician: Jason Jones, Network Technician replied 2 years ago
Jason Jones
Jason Jones, Network Technician
Category: Networking
Satisfied Customers: 18,744
Experience: Years of experience and education.
Verified

Hello,

I am the person that will be helping you today.

How are you connecting the computer to the Internet? (with a network cable or wirelessly)

I will be standing by, looking forward to your response.

Thank you,
Jason

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Customer reply replied 2 years ago
Wifi
Network Technician: Jason Jones, Network Technician replied 2 years ago

What is the problem? Do you need help locating the wireless password? Are you given an error when you attempt to connect?

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Customer reply replied 2 years ago
This is the only item in the home that is giving me this problem. I am unable to get an internet connection. This is a new computer
Network Technician: Jason Jones, Network Technician replied 2 years ago

I am asking "what" the problem is. The problem is that you cannot connect the computer to the wireless signal. What problem is keeping you from doing that?

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Customer reply replied 2 years ago
No it is connected to the wifi
Network Technician: Jason Jones, Network Technician replied 2 years ago

- Hold down the two following keys at the same time: Windows key and the letter R
- In the box that comes up, type: cmd
- Click the Ok button.
- In the black window, type the following and press Enter: ipconfig
- Press Enter
Question #1: What is shown for the IP Address, Subnet Mask & Default Gateway?
- In the black window, type the following and press Enter: ping 4.2.2.3
Question #2: What does it say, replies or request timed outs?
- In the black box, type the following and press Enter: ping red.com
Question #3: What does it say, replies or request timed outs?

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Customer reply replied 2 years ago
1.2001:0:5ef5:79fb:14e2:1b6:8627:8e55
fe80:14e2:1b6:8627:8e55%7
::
2. pinging 4.2.2.3 wih 32 bytes of data
3.Reply from 4.2.2.3: bytes=32 time=238ms TTL=52
Reply from 4.2.2.3: bytes=32 time=241ms TTL=52
Reply from 4.2.2.3: bytes=32 time=234ms TTL=52
Reply from 4.2.2.3: bytes=32 time=242ms. TTL=52
Network Technician: Jason Jones, Network Technician replied 2 years ago

Okay. What were the results from the ping red.com command?

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Customer reply replied 2 years ago
Ping statistics for 4.2.2.3:
Packets: sent = 4, received = 4, lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 234ms, maximum = 242ms, average = 238ms
Network Technician: Jason Jones, Network Technician replied 2 years ago

What were the results of the ping red.com command?

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Customer reply replied 2 years ago
Ping.red.com is not recognized as an internal or external command, operable program or batch file.
Network Technician: Jason Jones, Network Technician replied 2 years ago

The command is PING red.com

You put a dot between ping and red.

Try again.

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Customer reply replied 2 years ago
I have to go. Can we continue tomorrow. I did not think it would require so much time
Network Technician: Jason Jones, Network Technician replied 2 years ago

We can continue whenever you want to.

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Network Technician: Jason Jones, Network Technician replied 2 years ago

Please, do the following to fix your problem once and for all:
- Hold down the two following keys at the same time: Windows key and the letter R
- In the box that comes up, type: ncpa.cpL
- Click the Ok button.
- Right click the network adapter icon that you are using to connect to the Internet.
- Click Properties
- Highlight INTERNET PROTOCOL (TCP/IP) V4
- Click the Properties button
- Choose USE THE FOLLOWING DNS SERVER ADDRESSES
- Enter 4.2.2.3 for the Preferred DNS server.
- Enter 4.2.2.2 for the Secondary DNS server.
- Click OK
- Click OK
- Restart computer

I look forward to hearing your feedback concerning whether or not your problem is fixed.

I hope to hear back that all is working. If this is so, please do not forget to rate my help on the top of this page (choose the number of stars and click the Submit button). If it is not, please respond below.

I will be standing by,
Jason

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Customer reply replied 2 years ago
I just want to ensure that you will not be charging me any more than the $30.00 that I have paid.
Network Technician: Jason Jones, Network Technician replied 2 years ago

That is correct. There are no further charges. Please, do not forget to rate my help on this page, as that is the only way the website will give me any credit for my time. Rating does not cost anything.

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Jason Jones
Jason Jones, Network Technician
Category: Networking
Satisfied Customers: 18,744
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Experience: Years of experience and education.

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