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I am continully getting interupted Enter Network Password…

Customer Question
I am continully getting interupted Enter...
I am continully getting interupted
Enter Network Password
Server: smtp.mail.yahoo.com
Username:*******_********@*****.***
Password:
It won't accept any response, not
the red X, OK or Cancel
This is preventing from sending or receiving
any email on my desktop
Please Help!
Submitted: 2 years ago.Category: Networking
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Customer reply replied 2 years ago
Can you please call me on my cell ***-***-****?
I am at my computer
Answered in 9 minutes by:
2/22/2016
Network Technician: Richard, Network Specialist replied 2 years ago
Richard
Richard, Network Specialist
Category: Networking
Satisfied Customers: 47,537
Experience: 20 years consulting in the IT industry with Networking
Verified

Hi there and welcome Mike.

Is this occurring on your computer or another type of device?

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Customer reply replied 2 years ago
Desk top only
Customer reply replied 2 years ago
I have xfinity Comcast service
Customer reply replied 2 years ago
It's not happening on my iPad which uses the wifi of the home xfinity
Network Technician: Richard, Network Specialist replied 2 years ago

Thanks

Which email program are you accessing it on your computer with?

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Network Technician: Richard, Network Specialist replied 2 years ago

I can see you are a first time user to the site. What we do here is either a question and answer type of conversation or remote support where I would actually connect to the computer and have a look and attempt to fix the problem for you.

Remote support can save a lot of time if you are not comfortable performing repairs yourself. Sometimes even with instructions you can make a mistake and make things worse.

I will send an offer through for remote support and should you accept I will connect and see what is going on and fix the issue. Otherwise we can continue to talk like this but I will need to ask a number of other questions and try and walk you through some steps.

Both options are 100% guaranteed by the way. Remote is just quicker and avoids the risk of you making a mistake and doing something wrong.

If you want remote click get extra help. If not simply reply to me.

Thanks,

Richard

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Customer reply replied 2 years ago
Let's talk on this one. Can you call me on my cell ***-***-****?
Customer reply replied 2 years ago
Yahoo - Microsoft windows 7
Network Technician: Richard, Network Specialist replied 2 years ago

I offered to do a remote desktop as trying to explain instructions for this is counter productive as opposed to just going on your computer and fixing this myself.

example is I asked for the email program but you replied with the version of windows you have Mike.

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Customer reply replied 2 years ago
What do you mean by email program?
Network Technician: Richard, Network Specialist replied 2 years ago

The program you use to check your emails.

"I am continully getting interupted
Enter Network Password
Server: smtp.mail.yahoo.com"

In which email program are you getting this?

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Customer reply replied 2 years ago
Give me an example
Network Technician: Richard, Network Specialist replied 2 years ago

outlook 2010, thunderbird, eudora

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Network Technician: Richard, Network Specialist replied 2 years ago

But you cannot guess this Mike, you actually have to know it..

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Customer reply replied 2 years ago
Outlook
Network Technician: Richard, Network Specialist replied 2 years ago

which Version Mike?

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Customer reply replied 2 years ago
I think its 2010
Customer reply replied 2 years ago
How can I confirm that?
Network Technician: Richard, Network Specialist replied 2 years ago

ok.. we will have to assume it is I guess, so understand if the instructions you cannot do, as it means you have another version.

Click File, Account Settings, Then click on your account and click on more settings.

Go to Outgoing Server and make sure it is set to use Same username and password ***** incoming server

Can you confirm it is set this way please

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Customer reply replied 2 years ago
Its probably an older version outlook.
Went to acct settings, data file mgmt
then
Data file, settings,archive folder,
Filename, format,change password,
Compact nowIt would dave us a lot of time if we can
talk on cell.
Network Technician: Richard, Network Specialist replied 2 years ago

Ok, you did completely different instructions to what I indicated, I never mentioned data file mgmt, as I explained, I will remote to your computer and do this directly, its the same cost as me calling you.

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Customer reply replied 2 years ago
I'm quite concerned about security
with giving access to my system, but
.....OK . I guess I can't get you to talk to
me on phone. How do we do that?
Network Technician: Richard, Network Specialist replied 2 years ago

ok, you see and control everything I do on your computer, plus I have done this many times, so you should not be concerned.

Please accept the offer and I can send the instructions so I can connect.

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Customer reply replied 2 years ago
Ok
Network Technician: Richard, Network Specialist replied 2 years ago

you still need to accept the offer please, so please click on Accept for the additional services proposal.

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Customer reply replied 2 years ago
Is it an additional cost?
Network Technician: Richard, Network Specialist replied 2 years ago

yes, as I am then taking over the computer and doing the instructions I gave you, correctly and directly to resolve this.

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Customer reply replied 2 years ago
What's the total cost?
I've already paid $ 35.
Network Technician: Richard, Network Specialist replied 2 years ago

I cannot see this, you would need to contact customer service on 1(###) ###-####for all payment information (I am just an engineer here)

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Customer reply replied 2 years ago
NO THANKS . Have a good day!
Network Technician: Richard, Network Specialist replied 2 years ago

ok Mike... again, its optional else I kindly ask you go back and take the time to more carefully follow the instructions I gave you please.

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