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I have a panasonic smart TV when I trie
, When i tried…

Customer Question
I have a panasonic...

I have a panasonic smart TV when I trie

Technician's Assistant: Thanks. Can you give me any more details about your issue?

When i tried to connect to my router d-link DIR-822 by wi-fi the tv connect to the router but refuse to connect to internet

Submitted: 2 years ago.Category: Networking
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Answered in 22 minutes by:
2/20/2016
Network Technician: Randy IT Tech, Network Administrator replied 2 years ago
Randy IT Tech
Randy IT Tech, Network Administrator
Category: Networking
Satisfied Customers: 10,541
Experience: Information Technology Specialist
Verified

Hi,

My name is ***** ***** certified computer/network professional with over 10 years experience. I will be glad to assist you with this.

Do you get an error message after you choose your wifi network and enter the wifi password ***** your tv?

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Customer reply replied 2 years ago
No it's only show the link between the tv and the router id blue but not the line to go on internet
In the message the only code i have is 001
Network Technician: Randy IT Tech, Network Administrator replied 2 years ago

Follow these steps please. Select the Menu button on your Panasonic TV remote.

  1. Select Network > Network Connection.
  2. Select Wireless.
  3. Select Wireless Network Settings.
  4. Find your network name in the list of available networks and select it.
  5. Enter your network password.
  6. Let me know what happens please.
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Customer reply replied 2 years ago
The domestic network is available
Echec to connect to server (001)
Network Technician: Nathan, System Administrator replied 2 years ago
Nathan
Nathan, System Administrator
Category: Networking
Satisfied Customers: 31,451
Experience: IT systems admin, network installer
Verified

Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.

Sorry to hear you’re having trouble.

Can you please try going into the network settings, and manually set the DNS address to 8.8.8.8, and let me know if that helps?

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Customer reply replied 2 years ago
Hi Nathan, DNS address of tv or router?
Network Technician: Nathan, System Administrator replied 2 years ago

This setting would be input on the tv. You don't need to change anything (yet) on the router itself.

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Customer reply replied 2 years ago
I will rtried tomorrow I have to quit for tonight sorry
Network Technician: Nathan, System Administrator replied 2 years ago

No problem, take your time.

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Network Technician: Nathan, System Administrator replied 2 years ago

Did you need any more help with this?

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