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Have an old Gateway M320. Used to work fine, but now does…

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Have an old Gateway M320...
Have an old Gateway M320. Used to work fine, but now does not access internet. Runs through a Verizon Router. About a month ago the router failed and was replaced. All other devices connected to router work fine, but Laptop does not. A review of connected networks and WiFi's shows the nework on the laptop screen, but cannot connect to internet. Check function of Fn/F2 keys and get correct results, but turning it on and off does not help. There were no hardware changes in the laptop. Could I have a driver failure? How do I get a replacement drive? I would have to have sent to my PC and then transferred using a flash drive intermediate step.
Submitted: 2 years ago.Category: Networking
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Answered in 29 minutes by:
2/19/2016
Network Technician: Cody, Senior Systems Administrator replied 2 years ago
Cody
Cody, Senior Systems Administrator
Category: Networking
Satisfied Customers: 4,100
Experience: Systems Administrator
Verified

Hello. My name is ***** ***** I will be assisting you today.

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Network Technician: Cody, Senior Systems Administrator replied 2 years ago

Can you plug a network cable from laptop to the router instead of using WiFi?

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Customer reply replied 2 years ago
Did that with no change in operation. You cannot connect to my laptop because it does not connect to internet. You will have to tell me what to do and look for via my PC and I will do it.
Network Technician: Cody, Senior Systems Administrator replied 2 years ago

Go to start menu --> run --> type in cmd --> ok --> in black window type in ipconfig

what do you have here?

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Customer reply replied 2 years ago
lists one ethernet adapter and two tunnel adapters specificationas. At top say "media disconnected", which is true. It shows IP addresses as 192.168.1.6 which I believe is correct.
Network Technician: Cody, Senior Systems Administrator replied 2 years ago

what's is the subnetmask and gateway?

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Customer reply replied 2 years ago
I read more about the ethernet adapter and it says"Wireless Network Connection 2", which I believe is correct. It also says Default Gateway 192.168.1.1, which I know is the router.
Network Technician: Cody, Senior Systems Administrator replied 2 years ago

can you type in ping 192.168.1.1

What do you get back?

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Customer reply replied 2 years ago
I get a lot. Too much to type it all. What are you looking for?
Customer reply replied 2 years ago
sent = 4, received =4, lost =0
Network Technician: Cody, Senior Systems Administrator replied 2 years ago

so you can get to the router

can you ping 8.8.8.8

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Customer reply replied 2 years ago
What are the numbers next to the paper clip for?
Network Technician: Cody, Senior Systems Administrator replied 2 years ago

its a screenshot I sent u

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Customer reply replied 2 years ago
same numbers for packets.Screen shot of what?
Network Technician: Cody, Senior Systems Administrator replied 2 years ago

you can ignore screenshot

can you ping google.com ?

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Customer reply replied 2 years ago
I typed ping googles.com. should I have left out ping?
So far nothing has happened Except I am no longer on the command line.
Network Technician: Cody, Senior Systems Administrator replied 2 years ago

ping google.com

just like you have been doing; try it again. When you did ping 8.8.8.8 you got 4 packets received and lost = 0 ?

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Customer reply replied 2 years ago
packets sent=4, received=4, lost =0.
Do you want me to try google again? How do I get back to command line.?
Network Technician: Cody, Senior Systems Administrator replied 2 years ago

yes try it again

start --> run --> cmd --> ok

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Customer reply replied 2 years ago
ran ping google.com again. cursor dropped to next line and is flashing. Nothing else.
Customer reply replied 2 years ago
It's been many years since I programmed in DOS. I also used to program in Hexadecimal (machine language).
Network Technician: Cody, Senior Systems Administrator replied 2 years ago

seems like it maybe a dns issue, go to start --> control panel --> network connections --> do you have the wireless icon here?

Right click properties --> ipv4 --> properties --> use the following dns server / type in 8.8.8.8

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Customer reply replied 2 years ago
Intel Pro/Wireless 2200BG Network Connection
Network Technician: Cody, Senior Systems Administrator replied 2 years ago

right click on that and go to properties

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Network Technician: Cody, Senior Systems Administrator replied 2 years ago

then internet protocol --> properties --> DNS

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Customer reply replied 2 years ago
Can't find internet protocol
Network Technician: Cody, Senior Systems Administrator replied 2 years ago

can you take a screen shot with your phone and attach here?

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Network Technician: Cody, Senior Systems Administrator replied 2 years ago
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Customer reply replied 2 years ago
I am new to smart phones. I have the shot and I am connected to computer. How do I upload it?
Customer reply replied 2 years ago
I have no idea what your last transmission means.
Customer reply replied 2 years ago
I am going to help menu to see if I can find internet protocol.
Network Technician: Cody, Senior Systems Administrator replied 2 years ago

Is there a properties window with what you have open now?

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Customer reply replied 2 years ago
No. There is statement "the connection uses the following items".
The last item is "Internet protocol (TCP/IP" I right clicked on that two windows. Top window is for IP address. Bottom window is for DNS. In both windows it offers choice of finding number automatically or setting it manually.
Network Technician: Cody, Senior Systems Administrator replied 2 years ago

for DNS set it manually and type in 8.8.8.8 then take the ok

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Customer reply replied 2 years ago
It also has an option for an alternate number. Do you have one?
Network Technician: Cody, Senior Systems Administrator replied 2 years ago

8.8.4.4

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Customer reply replied 2 years ago
I guess it's time to back out from here and try my browser or email.
Network Technician: Cody, Senior Systems Administrator replied 2 years ago

yes

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Customer reply replied 2 years ago
When I backed out of cmd mode I lost my desktop screen data, so I had to reboot.
The problem did not go away. None of my browsers work and email work.
Network Technician: Cody, Senior Systems Administrator replied 2 years ago

Do you have access to a flash drive and working computer?

If so download this to the flash drive and run it on the broken computer.

https://connect.teamviewer.com/v10/index.aspx

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Customer reply replied 2 years ago
I am working on it
Network Technician: Cody, Senior Systems Administrator replied 2 years ago

ok, once you run it on broken computer, see if it comes up with id/password

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