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Cannot get backup to work even tho it has in the past. Wi-Fi…

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Cannot get backup to work...
Cannot get backup to work even tho it has in the past. Wi-Fi connection or controls have not changed. Tried using guest network. No luck there either. Device is iPhone 5s.
Submitted: 2 years ago.Category: Networking
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Answered in 3 minutes by:
2/18/2016
Network Technician: Jason Jones, Network Technician replied 2 years ago
Jason Jones
Jason Jones, Network Technician
Category: Networking
Satisfied Customers: 19,466
Experience: Years of experience and education.
Verified

Hello,

I am the person that will be helping you today.

May I ask for the brand and model name of your wireless router or your wireless modem?

Once I have the above requested information, I will be able to give you the correct answer.

I look forward to your response,
Jason

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