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I'm having a connection problem Wi-Fi. Useing a Toshiba

Customer Question
Laptop that used to connect...
I'm having a connection problem Wi-Fi. Useing a Toshiba Laptop that used to connect with no problem, now connects with the Home Network but will not go on to the Internet. All other devices in the house connect just fine. I have tried shutting down the modem and bringing back up. I'm not sure what else to do.
Submitted: 2 years ago.Category: Networking
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Answered in 5 minutes by:
2/11/2016
Network Technician: Viet - Network Tech, Computer Support Specialist replied 2 years ago
Viet - Network Tech
Viet - Network Tech, Computer Support Specialist
Category: Networking
Satisfied Customers: 40,532
Experience: Great troubleshooting skills with computer and network.
Verified

Hi,

I'm sorry about the issue. When did this issue first occur?

Can you please confirm the Toshiba laptop has Windows 7?

Please reply at the box below. Thank you.

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Network Technician: Viet - Network Tech, Computer Support Specialist replied 2 years ago

If you test connecting the Toshiba laptop to the Netgear modem device with an extra Ethernet/network cable, does internet work or not?

When you are available, please type at the box below, then click on the Send button below to communicate with me. Thank you.

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Network Technician: Viet - Network Tech, Computer Support Specialist replied 2 years ago

On the Toshiba laptop, can you click on Start->All programs->Accessories->Command Prompt

, then type ipconfig then press Enter key, then tell me the IP address and Default Gateway numbers

, then type ping google.com then press Enter, then tell me the result.

Please reply at the box below to continue troubleshooting. Thank you.

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Customer reply replied 2 years ago
No Thanks, ***** ***** it.
Network Technician: Viet - Network Tech, Computer Support Specialist replied 2 years ago

Great. I was waiting for you yesterday, but I'm glad you got it working now. We are canceling this for you. If you need help with anything else in the future, please come back any time. Thank you for the update.

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