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My name is ***** ***** certified professional with over 10 years experience. I will be glad to assist you with this.
I am sorry to hear that you are having this issue. What is the att.net email name please?
okay, what is that full email address please?
okay, thank you. Give me a moment to check on this please.
what is the last name on that email account please?
okay, that is fine. We can chat here.
do you have any idea on these questions>
Question 1: What is the last name of the most famous person you've ever met?
Answer to Question 1
Question 2: What was the last name of your childhood best friend?
Answer to Question 2
okay, unfortunately the account requires those. Sometimes it will offer a different verification.https://www.att.com/contactus/