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Linksys EA9200: speed from isp modem only connecting at

Customer Question
10/100 and not 1Gbps with...
Linksys EA9200: speed from isp modem only connecting at 10/100 and not 1Gbps with Cat6+ cable. ISP tech came today and connected hardwired to modem with same cable at speeds over 900 at speedtest.net. Any ideas on what I can do to fix this?
Submitted: 1 year ago.Category: Networking
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Answered in 7 minutes by:
1/29/2016
Network Technician: Byron, PC Support Tech replied 1 year ago
Byron
Byron, PC Support Tech
Category: Networking
Satisfied Customers: 3,064
Experience: CCNA, A+, MCSE 11 years at a large law firm.
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Hi. My name is***** you for your question and the opportunity to assist. Was the router already in service and you then upgraded to a faster connection?

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Customer reply replied 1 year ago
My previous speed was 400. But I have already tried factory reset and firmware update.
Network Technician: Byron, PC Support Tech replied 1 year ago

Was the reset performed with the router powered on and the reset

button held down for about 10 seconds until the LEDs started flashing?

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Customer reply replied 1 year ago
no
Network Technician: Byron, PC Support Tech replied 1 year ago

That's the proper way to do it. Please perform the reset and set it up again and test your speed.

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Customer reply replied 1 year ago
ok
Network Technician: Byron, PC Support Tech replied 1 year ago

The button is recessed so use a pen or straightened paper clip to hold the button down.

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Customer reply replied 1 year ago
Still the same
Network Technician: Byron, PC Support Tech replied 1 year ago

Are you testing your speed from a computer hard-wired to the router that has it's own gigabit port?

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Network Technician: Byron, PC Support Tech replied 1 year ago

In the router settings is the Smart Connect band steering feature enabled or disabled?

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Customer reply replied 1 year ago
enabled
Network Technician: Byron, PC Support Tech replied 1 year ago

Disable it and run another speed test.

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Customer reply replied 1 year ago
same. under connection status in network and sharing on my computer it shows connected at 100 and online speedtest.net results are 91
Network Technician: Byron, PC Support Tech replied 1 year ago

What version of Windows are you using?

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Customer reply replied 1 year ago
10
Network Technician: Byron, PC Support Tech replied 1 year ago

Thanks. Right-click on the start menu button. From the menu that opens select Device Manager.

Expand the entry for network adapters and let me know what the computer is using for the LAN/Ethernet adapter.

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Customer reply replied 1 year ago
Realtek USB GbE Family Controller
Customer reply replied 1 year ago
Which I have unistalled and reinstalled
Customer reply replied 1 year ago
I just attached report from my router.
Network Technician: Byron, PC Support Tech replied 1 year ago

OK. Right-click on the adapter and select Properties.

Click the Advanced tab.

Click Speed & Duplex

The Value will probably show as Auto

set it to 1GB Full Duplex if you have that option.

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Customer reply replied 1 year ago
I have tried that too lol
Network Technician: Byron, PC Support Tech replied 1 year ago

Are the other two devices plugged into the other router ports gigabit capable?

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Customer reply replied 1 year ago
No change
Network Technician: Byron, PC Support Tech replied 1 year ago

Right-click the start menu button and open Network Connections.

Right-click on the LAN connection and select Properties.

Remove the checkmark from QoS Packet Scheduler and click OK.

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Customer reply replied 1 year ago
Done. No change
Customer reply replied 1 year ago
Does it matter that there are no x under the gigabit column on the report from the router? It's like the router is not recognizing the speed coming from the modem
Network Technician: Byron, PC Support Tech replied 1 year ago

Right-click on the adapter in Device Manager and Update Driver Software and have it search online for

a newer driver. If it doesn't find anything, and I really don't trust those results, go the the manufacturers

website and see if something newer is available.

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Customer reply replied 1 year ago
Done both of those already too
Customer reply replied 1 year ago
Not my first trip to the rodeo but this one has me baffled. Everything was fine for a few days and then this happened with no action on my part and working for days trying to reverse it.
Network Technician: Byron, PC Support Tech replied 1 year ago

I see what you're saying about the report for the internet port on the router.

If you connect your laptop/PC straight to the modem is it indicating a GB connection?

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Customer reply replied 1 year ago
No. Actually, this is when the problem started. I hardwired directly to the modem and my computer went to the 100. After reconnecting to the router, I couldn't get it to return. I have also used the command prompt to flush, erase, renew, etc. with no luck.
Network Technician: Byron, PC Support Tech replied 1 year ago

From the admin command prompt did you do:

netsh winsock reset

netsh int ipv4 reset

and

netsh int ipv6 reset

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Customer reply replied 1 year ago
Strange thing is, no matter whether or not I'm connected to the modem or router, the connection keeps the default name of my router
Customer reply replied 1 year ago
I need to restart the computer, be right back
Network Technician: Byron, PC Support Tech replied 1 year ago

From the command prompt do:

netsh lan show profiles

you can then do

netsh lan delete profile ?

and that will show the syntax to delete the profile from the interface

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Customer reply replied 1 year ago
Maybe we found something here....when I entered the first command I got the following....
The Wired AutoConfig Service (dot3svc) is not running.
Network Technician: Byron, PC Support Tech replied 1 year ago

type services.msc and press enter

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Customer reply replied 1 year ago
nothing
Network Technician: Byron, PC Support Tech replied 1 year ago

don't worry about wired autoconfig.

that's not the issue

that service is for a type of authentication that isn't relevant here.

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Customer reply replied 1 year ago
sorry, didn't see the box
What am I looking for now?
Network Technician: Byron, PC Support Tech replied 1 year ago

I'm not sure. The router should be showing a GB connection from the modem.

If the modem is DOCSIS 3 (which it almost certainly is unless it's very old) the cable company can reset it remotely.

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Customer reply replied 1 year ago
the modem is brand new. DOCSIS 3 , 32 channel down X 8 channel up. it has been reset today and when the tech was here today he connected to it on an ipad with a usb ethernet dongle and was hitting over 900 down.
Customer reply replied 1 year ago
He called it an ipad but it wasn't lol
Network Technician: Byron, PC Support Tech replied 1 year ago

Was the router plugged in to the modem when you reset it?

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Customer reply replied 1 year ago
reset the router? just to make sure I understood that correctly
Network Technician: Byron, PC Support Tech replied 1 year ago

Yes.

Unplug the modem and the router.

Plug the modem only back in and wait till all the lights come up showing it's fully connected.

Once that occurs plug in the router and see if it correctly detects the connection.

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Customer reply replied 1 year ago
I tried that once already before the reset but I can try it again
Network Technician: Byron, PC Support Tech replied 1 year ago

It's 2AM where I'm at so I'm going to sleep on this.

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Customer reply replied 1 year ago
no change, report still has x's under 10/100 column only
Customer reply replied 1 year ago
it's not the Cat6+ cable. the tech used the same cable to connect to the modem today
Customer reply replied 1 year ago
give up yet? lol
Network Technician: Byron, PC Support Tech replied 1 year ago

not quite

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