Networking

Ask computer networking questions and get answers ASAP

Ask a Computer Expert,
Get an Answer ASAP!

Why doesn't my new windows phone see the Microsoft band

Customer Question
through the Bluetooth network settings?...
why doesn't my new windows phone see the Microsoft band through the Bluetooth network settings?
Submitted: 2 years ago.Category: Networking
Ask Your Own Networking Question
Answered in 2 minutes by:
1/26/2016
Network Technician: Richard, Network Specialist replied 2 years ago
Richard
Richard, Network Specialist
Category: Networking
Satisfied Customers: 47,537
Experience: 20 years consulting in the IT industry with Networking
Verified

Hi there and welcome Karen

If your pairing it to a new phone you need to reset the band

To do this

Press and hold the power button and the action button on your Band at the same time.

Step 2:After three seconds, your Band will show Turn Power off?
You can power down your Band and restart it by swiping left and tapping Yes, or you can continue to hold down both buttons for an additional seven to eight seconds.

Step 3:After an additional seven to eight seconds, your Band’s screen will flash red. You can release both buttons and your Band will perform a quick restart, or you can continue to hold down both buttons for a few more seconds.

Step 4:Release both buttons.
You Band will now be turned off.

Step 5:Press the power button to restart your Band.

Then try to pair it

Let me know the results please.

Ask Your Own Networking Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a network technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Richard Your Own Question
Richard
Richard
Richard, Network Specialist
Category: Networking
Satisfied Customers: 47,537
47,537 Satisfied Customers
Experience: 20 years consulting in the IT industry with Networking

Richard is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you!

RPAustin, TX

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

Claws224

Claws224

IEEE Network Engineer

1,256 satisfied customers

IEEE, Microsoft

Kevin

Kevin

LAN/WAN Specialist

1,165 satisfied customers

Certified MCSA and MCP Network Administrator with over 20 years of PC experience.

Byron

Byron

PC Support Tech

677 satisfied customers

CCNA, A+, MCSE 11 years at a large law firm.

Eric K.

Eric K.

Network Administrator

510 satisfied customers

13 years of desktop, server and network support experience

Mr. Clark

Mr. Clark

Network Engineer

510 satisfied customers

Computer Business Owner / Former DoD Network Specialist

Chris L.

Chris L.

Support Specialist

448 satisfied customers

Certified Networking expert with over 10 years experience.

Kamil Anwar

Kamil Anwar

Certified Networking Engineer

433 satisfied customers

8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.

< Previous | Next >

Related Networking Questions
I have a NETGEAR AC1200 ADSL2 which was set up by a 'future
Hi, I have a NETGEAR AC1200 ADSL2 which was set up by a 'future homes' technician in conjunction with the smart TV, home cinema and control 4. He told me it was dual band and on my mobile I can see wi… read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
992 satisfied customers
I have a SonicWall TZ105. I am setting the router IP address
I have a SonicWall TZ105. I am setting the router IP address as 192.168.1.1 & the DHCP range begins with 192.168.1.25 and ends with 192.168.1.254 - Is it possible to configure the router so that the D… read more
DrKlahn
DrKlahn
Principal Systems Engineer
Bachelor's Degree
615 satisfied customers
My TC-L55DT50 recognizes my Motorola E973F wireless modem that
My TC-L55DT50 recognizes my Motorola E973F wireless modem that is connected to my Comcast account. The laptop on which I am sending this inquiry is next to the TC-L55DT50. The TC-L55DT50 sees the mode… read more
Michael Hannigan
Michael Hannigan
Bachelor\u0027s Program
239 satisfied customers
My computer connects to the Internet through a host computer
: My computer connects to the Internet through a host computer on our two computer network. Although both computers continue to share files on the network, my computer no longer can access the Interne… read more
robert
robert
Bachelor's Degree
2,594 satisfied customers
Im trying to switch from an older Linksys WRT54G router to
I'm trying to switch from an older Linksys WRT54G router to a newer Linksys E2500 Dual band router. In order to get it configured, I just plugged it into my existing network where it grabbed a DHCP IP… read more
Erik B.
Erik B.
Network Engineer
Associate Degree
4,134 satisfied customers
Hello, Ever since I bought a Sony Bravia 55, my wireless network
Hello, Ever since I bought a Sony Bravia 55, my wireless network is inconsistent. Plus the wireless tv doesn't work. The wireless works good on the iPad but not on the iPhone nor the Android. I keep r… read more
bbl242003
bbl242003
Federal
Master's Degree
26 satisfied customers
I have an emachine T5224. I managed to pair my bluetooth phone
I have an emachine T5224. I managed to pair my bluetooth phone with it, and have a bluetooth dongle installed, but I can't connect to the internet. What do I need to do? ( running on Windows Vista hom… read more
Steve Herrod
Steve Herrod
Senior Customer Care Engineer
Master\u0027s Degree
882 satisfied customers
How can you teether an Acer tablet (A500) to a Blackberry smart
How can you teether an Acer tablet (A500) to a Blackberry smart phone (I can do that with my laptop through ATT connection software and I have the data plan which allows for that)? I mean really...whe… read more
RandyNetwork Tech
RandyNetwork Tech
1,756 satisfied customers
looking for the passcode for motorola h681 Thank You Frank
looking for the passcode for motorola h681 Thank You Frank Bayol this is for an AT&T F160 cell phone… read more
alappatrojus
alappatrojus
High School or GED
I just purchased a Linksys E2500 advanced dual band N router.
I just purchased a Linksys E2500 advanced dual band N router. install was painless, my laptop went online with no problem, But, my hubby's laptop wont recognize the security password XXXXX Im stuck. H… read more
Erik B.
Erik B.
Network Engineer
Associate Degree
4,134 satisfied customers
I have an HTC wildfire phone and a vw tiguan car with intergated
I have an HTC wildfire phone and a vw tiguan car with intergated bluetooth. The phone was connected with the car for one month and suddenly there is no connection or there is limited connection. What … read more
derrickonline
derrickonline
Information Technology Manager
328 satisfied customers
I just added a second network/band at 5.4ghz to my WRT 400N
I just added a second network/band at 5.4ghz to my WRT 400N dual band router at a small apartment complex. The tech who set it up could see and sign on to it with a macbook air, and I could with a mac… read more
Molinari
Molinari
Professional Tech Expert
CompTIA A+ Certification
4,157 satisfied customers
My home computer is a HP Pavillion 32bit 2.0 GB desktop that
My home computer is a HP Pavillion 32bit 2.0 GB desktop that isn't wifi capable. I bought a Linksys e2500 advanced duel-band N router so that a houseguest with a Sylvania Wireless Smartbook with windo… read more
sandy
sandy
Technical Specialist
B.Tech
2,670 satisfied customers
I recently received an Android Apad with the 2.2 OS. I thought
I recently received an Android Apad with the 2.2 OS. I thought I was getting one with everything. However, the unit didn't come with bluetooth installed. Is there a way I can add bluetooth to this tab… read more
Danh
Danh
Bachelor\u0027s Degree
949 satisfied customers
i replaced my 1390 wlan minicard on my dell inspiron e1705
i replaced my 1390 wlan minicard on my dell inspiron e1705 laptop but the wifi icon won't is not turned on. Only the bluetooth light is on and i have an error message about the bluetooth stack com not… read more
Brandon M.
Brandon M.
System Administrator
Vocational, Technical or Trade Scho
2,143 satisfied customers
My laptop and cell phone re both bluetooth compatable.How do
My laptop and cell phone re both bluetooth compatable.How do I bring up bluetooth on my laptop?… read more
VanMagnus Systems
VanMagnus Systems
Professor
Vocational, Technical or Trade Scho
69 satisfied customers
Hi, I have a new Gateway notebook (Windows 7) with an Atheros
Hi, I have a new Gateway notebook (Windows 7) with an Atheros AR5B93 wireless network adapter. I have Netgear WNDR3700 dualband router set up. My adapter detects only the 2.4 ghz network and not the 5… read more
Garrick Dabbs
Garrick Dabbs
Service Engineer
Vocational, Technical or Trade School
10 satisfied customers
I dont have cable or a landline. I have a PC and I use my cell
I dont have cable or a landline. I have a PC and I use my cell phone as a modem.Is there a way I can connect via bluetooth? I also wanted to use bluetooth for my PS3. Thank You.… read more
Erik B.
Erik B.
Network Engineer
Associate Degree
4,134 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x