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I bougth a Ipad back in 2014 and my wife used it few months

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I bougth a Ipad back...
I bougth a Ipad back in 2014 and my wife used it for a few months and forgot the password ***** it sat around all this time now I am her husband and trying to fine out the pass word to it I bougth it from HSN or QVC thanks
Submitted: 1 year ago.Category: Networking
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Answered in 3 minutes by:
1/16/2016
Network Technician: Ben_Stratton, LAN/WAN Engineer replied 1 year ago
Ben_Stratton
Ben_Stratton, LAN/WAN Engineer
Category: Networking
Satisfied Customers: 80
Experience: Net+ Certified 5+ years experience B.A.S Networking Security
Verified

Hello,

My name is ***** ***** Just Answers, and I will be helping you with your issue today.

Unless you made a backup before you forgot your password, there isn't a way to save your device's data. You'll need to erase your device, which deletes all of your data and settings.

We will have to choose a method to wipe and restore the iPad. Do you know what version you have purchased?

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Customer reply replied 1 year ago
I pad 16GB applethe model is A1416 classB serial number DYTJ4AWHDVDI
Network Technician: Ben_Stratton, LAN/WAN Engineer replied 1 year ago

Would you like me to call you to resolve the iPad issue? It came across on my screen that you would prefer a phone call.

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Network Technician: Ben_Stratton, LAN/WAN Engineer replied 1 year ago

If you would like, we could get this resolved very quickly over the phone.

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Network Technician: Ben_Stratton, LAN/WAN Engineer replied 1 year ago

Let me know when you are available to troubleshoot the issue again, I am free all day today!

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Claws224
Claws224
Claws224, IEEE Network Engineer
Category: Networking
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